I no longer live in the UK. My son had a Britannia cash child trust fund and over time this transferred to the Co-op Bank. Recently (end August date of letter, received Sept) I received a letter from the Co-op Bank saying that they are radically changing their rates etc and we have an option to close the account before 16 October and transfer the money elsewhere. This letter did not bear my son's account number, and did not have an address for reply! It had a Co-op Bank letterhead (no contact details). At the footer of the letter was the Balloon Street standard address for the Co-op so I wrote to them immediately giving written instructions from my son and I to close the account and transfer the money to his bank account. That letter has just been returned with "Not known at this address" (!). I also tried to contact the Co-op Bank by phone, but the account number (the old Britannia one, the only one I have) was not accepted as a number and so I could only be put through if I selected "I do not have an account". On being put through, the wait time was in excess of 25 mins at a premium rate from abroad and/or I was cut off. I really need to write to the Bank to instruct them to close the account before the deadline of 16th (I can send the letter international recorded delivery) - I have checked their website but it seems they do not give out an address. Can anyone help?
https://www.co-operativebank.co.uk/products/savings/britannia-simplification/
Even if I could fax a branch for them to take this forward? I tried calling the branches listed online in the UK but all reroute to the centralised number with the above-mentioned issues.
It's about 600 GBP but that is not nothing! It is supposed to pay for his driving lessons when older, I always promised him that.
Thanks !