This is a complicated situation, so apologies that there may be information missing.
My partner has recently told me that there is a large shortfall on our endowment policy that is supposed to pay out later this year.
He is well past retirement age and has a pension which would pay off the shortfall and avoid us being made homeless, but the pension provider has told him he is not allowed to withdraw the money.
From my reading around it looks to me as if that isn’t true, but so far he has not managed to get any independent financial advice despite telling me he has tried.
Does anyone here know why out of nearly £50k, the pension holder is saying that if he asks for a lump sum he will only get 8k and lose the rest?
It makes no sense to me and I think the person at the pension provider misunderstood that he is past retirement age. I realise that he would have to pay tax on it if he was able to withdraw it.