Hi. Due to an obvious overpayment on my UC the other day, I went online and did a benefits check. To my surprise, I found out that I should have been getting the LCWRA disability element in my UC for the past almost 2 years but I definitely haven't been getting it- only the standard element and the housing element. I didn't know it existed...
Now, I did inform UC via my journal on 6th August 2022 that I had been awarded ESA support group. Was I meant to have done anything else? Surely, it's an automatic procedure anyway?
Anyway, I rang UC to make a mandatory reconsideration but was told I couldn't because there was no original decision whether to award me LCWRA or not. So I've put a message in my journal.
Any advice or reassurance that folks can give? How long should I give the case manager to get back to me before I complain?