Active discussions

Meet the Other Phone. Protection built in.

Meet the Other Phone.
Protection built in.

Buy now

Please or to access all these features

Talk
Money matters

Find financial and money-saving discussions including debt and pension chat on our Money forum. If you're looking for ways to make your money to go further, sign up to our Moneysaver emails here.

Original poster

UC overpayment

9 replies

hackedoff123 · 21/04/2024 23:08

Hello

Has anyone been told by UC that they were overpaid and they now owe money? Think they have made a mistake in saying my mum owes 6k. Anyone successfully appealed it?

OP posts:
Babyroobs · 21/04/2024 23:12

Have they given any explanation of how this overpayment has occurred? Has she not declared capital/ savings or something? They must have given some indication of how it's happened and what the overpayment relates to ?

Original poster
hackedoff123 · 21/04/2024 23:16

No, it was quite a standard letter with little explanation. She has just turned 66 so they are taking a chunk of her pension each month to pay it back without asking or fair warning. Have tried several times to talk to someone about it but with not much luck.

OP posts:
Babyroobs · 21/04/2024 23:18

hackedoff123 · 21/04/2024 23:16

No, it was quite a standard letter with little explanation. She has just turned 66 so they are taking a chunk of her pension each month to pay it back without asking or fair warning. Have tried several times to talk to someone about it but with not much luck.

State and private pensions would be deducted in full from UC and unless she has a younger partner, her Uc claim would end completely at state pension age.

Babyroobs · 21/04/2024 23:18

Babyroobs · 21/04/2024 23:18

State and private pensions would be deducted in full from UC and unless she has a younger partner, her Uc claim would end completely at state pension age.

Show quote history

Sorry misunderstood what you meant.

YourSnugHazelTraybake · 21/04/2024 23:26

You can't appeal an overpayment unless you think it's incorrect, without knowing what the overpayment was caused by you don't know if it's incorrect. Your mum will have had a letter telling her why they think she was overpaid, she may have been having reduced uc payments previously and they've now sent a new letter due to her change in benefits( pension/pension credit rather than uc). Unless you have power of attorney they can't speak to you, it has to be mum. I'd suggest ringing uc whilst your with mum, and have her give them permission to speak to you. Alternatively log onto her online uc account and read all the journal entries as there's likely to be something on there regarding any overpayment.

MeMyCatsAndMyBooks · 21/04/2024 23:37

They would of sent a letter beforehand explaining the overpayment then this one saying what they are deducting.

Bromptotoo · 22/04/2024 07:35

How long ago was the original overpayment decision?

Assuming it's relatively recent your Mother should ask for a statement of reason for the overpayment. With that to hand you can see whether they might have made a mistake.

Bromptotoo · 22/04/2024 07:44

Missed the edit. If she's been overpaid because of undeclared income, say a private pension, that would reduce her UC then she's probably stuck with it.

OTOH if it's some other issue, for example to do with ID, then she may have good reason to appeal.

Watchkeys · 23/04/2024 12:50

When you say you've tried to tell someone, is that via her journal?

New posts on this thread. Refresh page