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Insurer says car is a "write-off" but it's fine?!

28 replies

cakehoover123 · 21/02/2024 10:58

A few days ago, someone drove into our parked Volvo and smashed the headlight and scratched the side panel. (They left a note with their insurance details, hurrah for them.)

Based on a photo, our insurers (John Lewis) are saying the car is a "write off", as it will cost more than the total value of the car to fix. They think the car is now worth £3800, so I'm not sure where they're getting their repair costs from!

The local garage has quoted me £450 to replace the headlight, but John Lewis say even if we pay this ourselves, the car will still be recorded as a cat N write-off, and will cost us more to insure in future.

Do I have any options other than accepting John Lewis's assessment, and scrapping the car? It seems really odd that they want to give us £3800 rather than paying (surely) much less to fix the headlight.

It also seems sad to scrap a car that's essentially fine - not to mention the environmental impact. 😢

OP posts:
penjil · 22/02/2024 19:21

scaredofff · 21/02/2024 12:23

How strange it's happened to more than 1 of you! I've never heard of this happening before

Oh, it's quite a common thing, believe me.

AcridAndStanLee · 22/02/2024 20:25

cakehoover123 · 22/02/2024 13:43

Oh that makes me feel much better. I had visions of it being crushed!

Confusingly the other party's insurer have now also written, asking us to phone them to assess the damage and organise a repair.

Confusing, given that John Lewis (our insurer) have already given us an assessment and offer. Maybe we shouldn't have phoned our own insurer? Which one are we supposed to go with?!

You should definitely have called your insurer so don't worry there.

I suppose speak to them and see what they say is best. It should be his insurance dealing with it as he was at fault. Your insurance should only get involved for admin based on his insurance or if he wasn't insured... I would say. His insurance will be the ones paying out.

Stressedoutforever · 24/02/2024 11:04

Dh had his years ago, his car was written off while parked but him in his grandpa replaced the boot and we were delightfully stuck with that car for years..

He even got a 1k pay out at the time, which as a 19 year old student was the best news ever

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