Virgin - media not notified of end of contract.

[Vtiredmum]

Hi everyone.

Today I have noticed that my virgin media bill for broadband / TV has increased from £36 p/m to an eye watering £76.

After 45 mins on the phone with them i have found out that this is because i am now out of contract. However I was not notified that my contract was due to end. After a quick google Ofcom states that providers must notify users of end of contract. Virgin media have told me they only send this once & once only (eye roll). They’ve given me the supposed date of the email & I have scoured my email / junk / deleted etc. and have found nothing.

After 8 years with them I’m disappointed that they didn’t reach out to offer me other deals - sign of the times perhaps.

I’ve now requested a ‘data subject access request’ to try and find the document but wondered if anyone else has any experience with this or has any advice of anything else I could have should do.

many thanks for any help!

(also not interested in those coming to tell me i should make a note of these dates - we all live and learn right!)

Cant help with your post but I'm a virgin customer and they've never got jn touch with a new deal. They just email you the price its going up to. My deal runs out end of Jan 2024. I suggest you leave them, fully leave. I do this every time and within a week have multiple missed calls asking me to rejoin on a suddenly cheap offer that wasn't available via retentions, that's assuming you want to stay a virgin customer

Logon to your account and see what offers and upgrades you can get as they will normally be cheaper and around your previous deal price

Unless you actually agreed a new fixed term contract (and it doesn't sound that you have) you are free to cancel on 30 days notice.
Call their phone line and choose the menu options for "thinking of leaving us". If you get a recorded message offering a small discount, just ignore it and hold on.

When a person answers, tell them straight that you cannot possibly pay the new amount and you will be leaving if they can't offer a much better deal. You'll get one. But bear in mind that they now put an automatic increase in March of about 10%.
.