Scammed and looking for hope

[Lily27]

Please be kind -- I am a professional who is really careful with my money. I managed to get scammed for the first time in my life - a case of being too busy and stressed (Sen child, terminally ill dad, work pressures, house sale/purchase issues) and ended up paying for something online, I authorized multiple transactions via a remittance app. as I was told the transactions hadn't gone through. I quickly realized this was a scam and immediately called my bank to stop all transactions to the app as I had been scammed. Bank assured me that nothing had left my account, they cancelled my debit and credit cards. 7 days later I find £3000 has been taken from my (new) credit card 😥. i'm hoping bank will reimburse me as they said they had put a stop to everything but maybe they won't and will say that it is my fault as I authorized these. anyone have any experience with this? when I called bank they agreed to temporarily refund my money and are now investigating but I fear they will be back in 2 weeks saying sorry, this is your fault

Sorry no idea what will happen, but blimey you are dealing with so many things all at one go.
It could happen to anyone, especially when under such immense pressure, that's how these vile scammers work.
You informed the bank straight away and they stopped your cards.
No money had left at that time, hopefully they will reimburse you.
Wishing you luck with your bank.

Thank you for your kind words 🙏

Hopefully someone with legal knowledge will be able to help you more.
If not, if bank refuses, some newspapers have a financial advise column.
Not sure which newspaper collumist would be best, hopefully someone else will give advise on that one too.
Sometimes they can sway banks to look and review and they get refunded.
But sincerely hopefully your bank will refund you.
Many years ago I let someone who said they were from microsoft remote access to our computer, luckily we had nothing of importance on the system.
Was busy with 3 kids at the time.
Our answerphone is our saviour now.

Try not to think about it until they get back to you. I am almost certain the credit card would refund you. Hope things get better.

I am almost certain too that as it was a credit card you will stay refunded. Not from personal experience but from what I have read and seen on tv. Also you told them at the time and they were on notice before anything left the account. If what you say is true, they failed to prevent the loss.

Thank you all! Feeling more hopeful. Will try to get some rest. 🙏

I work in financial services and the way scammers operate is so effective now that even the most financially literate and competent people get taken in by them. We see it happening very commonly with busy people who have a lot on their plate. You are absolutely not alone. You did the right thing alerting your bank as soon as you know so fingers crossed that's the end of it.

Thanks - that makes me feel better! I’ve been feeling so foolish and embarrassed