British Gas

[Bringbackniles]

Is anyone else having trouble accessing British Gas? Their website won't load, the app won't load. I've contacted them via messenger on FB and they sent me a message saying I am now on their new platform and someone will be in touch. They sent me a link for Web chat which didn't work.

I can't see my account or provide a meter reading at all.

Is anyone else experiencing this?

Nope. Mine’s fine. Can you usually log in online? Are you using the blue app with white flame called ‘British Gas Energy’?

Yes, I find British Gas has always been a bit rubbish at the online accounts. My bill hasn’t been sent in nearly 7 months. Annoying! Can’t keep track of bills accurately.

@BubblePopPop I am using the correct app. I've tried on 2 smartphones and a laptop. It just says website won't load. Even the link they send won't load.

The app just freezes when I put in my details. On both phones.

I've never had any issues before but this has been happening for 2 months now.

@SlinkMcSlink have you contacted them through any channel? Email gets ignored and phone is impossible but I do get replies on FB messenger. However, they just send links that don't work.

Very frustrating. I can't track anything or submit meter readings! I also haven't had a reminder to do so for a while which is odd.

The app won't let me log in as an existing customer, it just freezes. So, I tried 'register' and it says, 'oops its not you, its us, try again later'.

I’ve tried in the past but it never gets you anywhere. I don’t fancy wasting my Sunday afternoon on hold! The chat feature isn’t great either. You just go round in circles. @Bringbackniles

@SlinkMcSlink I got a lovely big refund from them in the spring as they had been massively over charging me - I had to go through FB messenger to get any response from them.

I also refuse to spend hours on hold, the last time I did, they eventually just said we can't answer your call and hung up!

I had a letter recently saying we'd been moved to their new system and the app will no longer work for us. I can log in on the website but can't see some of the features I could before. It also said they are building a new app but it's not ready yet. It's pretty rubbish tbh.

@DoraChance thanks for letting me know. I haven't had a letter yet. I can't believe some of us can't track our usage and submit meter readings.

I just have to hope our payments are covering our usage and there isn't a big shock in store.

If you've been moved to the new system, it uses a new app, britsh gas energy, the old british gas app won't work for you anymore. Also annoying is the new app doesn't have an option to view usage.

I've just heard from the via messenger. They have moved me to the new platform without telling me. Apparently I need to use a different email address now as my old account is still linked to the email I was using.

I queried how I would know to to do this without having had any communication from them and they simply said, you were sent an email but due to technical issues, some customers didn't receive it. They don't seem bothered by this level of service at all.

Anyway, apparently my account has IT issues anyway so they have said even the new platform and app won't work for me and I have to wait to hear from them.

I can't believe a company of their size gets away with this service.