Bought boots today - don't fit - shop won't refund - legal stance?

[CantSleepWontSleep]

My cousin's wife bought some boots today, but they are too tight.

They were in the sale at less than half price, and the shop say that because of this they won't refund or even offer a credit note.

They said that she can exchange them for another pair in store, but if there are no others in stock that she wants then she will have to hang on to them until there are, and exchange them then .

I'm sure this can't be legal, but can anyone point me to a clause in an act that confirms this?

'Fraid it is legal. Shops are not duty-bound to even exchange goods, never mind refund, unless there is actually something wrong with them.

Mr Shoes do this, I think unless they are faulty then they don't have to refund or give credit. They should have it displayed in store though.

What everyone else said - there's nothing wrong with the boots, they are not obliged to refund them. Many shops have a stricter policy about refunds/exchanges during sale time.

Oh dear. She will be very disappointed.

Thanks ladies.

Not even obliged to offer an exchange as technically she has just changed her mind rather than there being anything wrong, the exchange they are offering is out of goodwill.