I bought some paint last week from B & Q. It was the type that has to be mixed up in the machine.
Once on the wall we discovered that it was a lot darker than the sample card. I'd left my decorator to it and by the time I'd come back home he'd finished. The operator told me that it would dry lighter so we didn't think too much about it.
It turns out that the machine handler 'apparantly' used the wrong base (I thought the base was always white?).
When I took the paint back they told me the 'deep' base had been used.
I got a credit note for the value of the paint and I'm OK'ish about the colour even though it wasn't what I originally wanted (it's a dark teal). But if we decide to change it I'll have to pay the decorator twice for his time.
Do you think I should pursue things with the manager of the store to get some sort of compensation. The dept manager didn't really want to give me a credit note even.
Afterall, we'll have to pay our decorator twice or put up with a colour room we didn't really want ?
What would you do. I am very cross about it.