Our current account is with a bank that doesn't have high street branches (original telephone bank I think), but is affiliated to a high street bank (the one that used to be named after Birmingham and its environs but now has two Far East locations in its name, you know the ones).
Last Tuesday my DH went into a branch of that High Street bank at Moorgate to pay in some cheques. It was incredibly busy in the branch and he was pushed for time. He tried to use a paying-in machine but it didn't work (couldn't "read" the paying-in slip apparently) but a member of staff approached DH and said "if you don't need a receipt, I can pay those in for you". So DH handed the cheques over ... and they still aren't in our account 6 days later!
He tried to phone the branch - but got through to a call centre in India who said the couldn't put him through to that branch. He phoned our bank (the telephone banking ones) spoke to a real live person who promised to call him back (this was last Friday) - she hasn't. He made an otherwise unneccessary trip into London today to chase this up with the high street branch in question ... only to be told that it was a day off for the member of staff he gave the cheques to. So he ranted a bit in there and after a while is transpired that someone was "already investigating" our case and that she would call us today. But she farking well hasn't!
Anyone in banking - or anyone good at these things - what should we do now?
The sum of money is quite large (to us). About a tenth of DH's monthly income.