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Original poster

How to cancel bank subscription

9 replies

Blackjack15 · 09/12/2022 15:58

Hi, I'm hoping someone wise on here can give me some advice please. I (stupidly) signed up for some online fitness coaching. I felt pressured into doing this and they took the first payment immediately however I don't want to continue but the company seem to have set up a subscription with my bank and have today taken another payment despite me telling them I dont want to carry on. The bank have said they can put a block on any future payments but I'm not confident they'll actually do this and feel concerned that this company seem to have access to take money from my bank account despite me wanting to cancel.

Any advice please? Thanks

OP posts:
OnlyFoolsnMothers · 09/12/2022 16:00

Of course your bank cancels direct debits- you can instruct them via the app or the phone. Why you don’t trust them is beyond me

dementedpixie · 09/12/2022 16:02

Is it set up using your debit card number so its a recurring payment authority rather than a direct debit?

Hopefully the bank is sorting it out. Have you cancelled with the company too?

dementedpixie · 09/12/2022 16:03

OnlyFoolsnMothers · 09/12/2022 16:00

Of course your bank cancels direct debits- you can instruct them via the app or the phone. Why you don’t trust them is beyond me

It may not be a direct debit which makes it more complex to cancel

OnlyFoolsnMothers · 09/12/2022 16:04

dementedpixie · 09/12/2022 16:03

It may not be a direct debit which makes it more complex to cancel

Show quote history

Not really- my bank blocked a parking company that kept taking an app payment for parking I wasn’t making. You can make a reverse on the unauthorised payment they took and cancel any future payments to them all via the bank.

Original poster
Blackjack15 · 09/12/2022 16:11

It's not a direct debit it's some sort of subscription the company have set up. It it was just a direct debit I'd be in control and able go cancel it.
I don't trust the bank as I asked them last month to prevent any further payments and now another one has gone out...

OP posts:
BarbaraofSeville · 09/12/2022 16:21

You also need to cancel any contract you've signed as well as cancelling your payment authority.

If you've signed a contract agreeing to pay for X sessions/months, then you're liable to pay unless they'll agree to cancel.

As for cancelling the payment, it depends whether it's a direct debit or a card payment, as to how you should cancel. As always, MSE has good advice.

www.moneysavingexpert.com/banking/recurring-payments/

Marmite27 · 09/12/2022 16:23

Sounds like a continuous authority transaction. They’re processed as customer not present debit card transactions.

Your bank can’t stop them taking the payment, only the company can. It depends on the terms of your agreement with them as to how many payments you’ve signed up for.

Original poster
Blackjack15 · 09/12/2022 16:24

Thank you I'll look into that.

OP posts:
dementedpixie · 09/12/2022 17:39

If you have told the bank to stop paying them and they let another payment go out then the bank should be refunding you. The bank can stop the payment

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