Faulty EoN Smart Meter - Can't Get a Replacement

[irridium]

Mine stopped working when my electrics were tripped 2 years ago. I tried to get a replacement from EoN but they gave unsatfisfactory advice such as nos. to call and then no-one blooming answers, to someone saying not sure, there might be a charge.

I gave up as it was such a pain trying to get a replacement.

Now that we're contending with the CoL increases, I'm worried about my electric usage (all electric house with combi boiler, mixer tap shower, x 2 x 4 min cool showers pd., handwash not dishwasher, w/machine twice a week). Currently on an 18mth fixed deal for dual fuel at £80pm iinishing in May 2023. Currently way below usage - for July's consumption: gas at £12 and electric £24 (had 3 fans on all day and night during the heatwave). I don't cook that much; one hot meal a day and sometimes two at the weekend; with the occasional batch cooking that can taking more than a hour or so.

I'm dreading the autumn when the colder weather comes.

I want to get a replacement smart meter, but don't know how to go about this when I've tried fruitlessly in the past. Has anyone managed to get one through EoN?

Thanks.

Thanks for the post, I have E.on next and they have issues getting my electricity meter readings

Not able to speak with them to get a replacement

Ridiculous, so I am sending in regular readings

Sorry no easy answer 😀

@cantheydothisreally sorry, that must be very frustrating for you. I think if it's worth our while to contact the Ombudsman over this whether this will kick them into action or not?

I think its quite unlikely you'll get this fixed quickly having worked in customer operations in retail energy. The meter is still functioning as a dumb meter by the sound of things and manual readings taken. The way many energy companies will see this is that you don't need a replacement meter as the one you have is working. There is no obligation to ensure that the smart functionality of a smart meter is functioning as expected currently within OFGEM's licensing conditions.

It sounds as if the meter may have lost communication with the databases and needs taking through the connection process again. This would be expensive for the energy company to send an engineer out just for this.

A different tactic might be to ask E.ON if they have a team that deals with remote commissioning or trouble shooting for smart meters? One company I worked with had a call centre team trained to use the industry systems and take the customer through all the button pushes etc necessary to get the meter talking again. Might be worth a try?

I also seem to recall e.on next being quick to respond to social media complaints in the early days. This is likely to be far more helpful than the ombudsman in this case where E.on aren't technically doing anything wrong.

Good luck🤞

Do you mean the display rather than the meter itself? If so, I had a categorical “No” from Eon Next. They replaced a faulty smart meter though.

They wouldn’t even let me buy one.

greebosnanny
Thanks for your reply and suggestions

I am happy to take m/r @ the moment but seems stupid to call it a 'smartmeter' 😀