I know this is an old thread, but I'm having the same problem today.
I'm about to claim my state pension but my forecast shows:
(a) I only have 29 years paid up out of 30 years
(b) there's one year which they're allegedly checking, which may or may not be eligible to be the final year. This year is within the older years which I can cough up for but I have to do it by ?5 April 2023. So I need to know whether it's in or out.
I rang the number on the web page: 08007310181.
I tried an option which was for a query about a pension forecast. It cut the call.
I rang again & tried various options. One gave a rapid tone & then cut the call. Another told me I needed to call HMRC on 03002003500.
I called them & an automated system told me I needed to call DWP's 'Future Pension Centre' on 08007310175.
This turned out to sound exactly the same as 08007310181 & sure enough, when I chose the option for a query about a pension forecast, it cut the call.
Who sets up a 'helpline' which cuts out on people as soon as you say you have a query for them to answer? I haven't managed to speak to a single human being yet.
(Actually, paying NI contributions voluntarily via self assessment has been hidden, fudged & made extremely difficult to do in the last few years, yet previously there was a simpler way to do it which didn't need to be changed.)
People last summer said they solved this problem. How?? @user1499114292 managed it:
Thanks for this, I’ve just made it work. It took 20minutes or so on the future pensions helpline, then 30 minutes on the payments number (03002003500) to get my 18 digit number as my payments reference.
I spoke with pleasant knowledgeable staff when I finally got through
But I just get cut off immediately.