Malicious £300 eBay postal return

[marmitetoastie]

I sold an item on eBay. I paid £60 to courier it to them (I only charged them £20 in the listing).

they wanted a refund, it went to a dispute, & they were refunded.

they packed the item (a bike), i instructed the courier to pick it up.

I noticed the box was much heavier, when it arrived. I’ve just got a bill from the courier for excess weight. It’s 59 kilos MORE than on the outward journey. I’ve been charged over £300 for the return postage. EBay refuse to do anything about it, bc they can’t claim the money back.

Me neither. I see some very useful advice has been posted. Good luck op.

OP, I'm going to re-post the hyperlink to the FB reviews. Read them - this company is a shocker and OP would be well advised to somehow get a third party witness to watch her open the parcel.

It's just a thought- maybe it wouldn't stand up in court - either way, this company is bad news.

https://m.facebook.com/pg/ParcelHeroZero/reviews/?ref=pageinternal&mtt_nav=0

Parcelhero reviews -really not good.
www.sitejabber.com/reviews/parcelhero.co.uk

I don't think it's correct. Perhaps it's a mistake and they meant 5.9 kgs?! I'd weigh it yourself and open a dispute with the courier company.

My guess is the courier being dickheads , had this myself after using eBay packlnk . They tried to charge me extra a couple of months after the item was delivered , very difficult to prove the size and weight of a parcel that was sent . I canceled my agreement with them and didn't hear anything else .

Interesting that you say it weighs a lot. Still seems very unlikely that it weighs 59kg extra though. Just Google for exercise weights and see the size of them to get to that level of kg! Or a bag of sand. If it’s the sender, you’ll find what they’ve added immediately.

First thing that came into my head 😂😂👏

Open the box!

Cancel the cheque!

What was in it then, op?

Is there a body inside?

True. Bags of sand are 25kg each so there would have to be two of those in the box as well as the bike to get anywhere near that much extra.

But the OP says the 'empty' box weighs a tonne so there has to be something else extra in it.

The densest material available to the general public is lead, I have quite a lot of that for scuba diving and at a stretch you could probably line the box with 59 kg of those and still leave room for the bike. But they would probably have fallen through the bottom of the box when it was lifted up.

On the off chance it is full of lead, you're in luck as you could probably sell it to a scuba diver for enough to pay the bill.

But joking aside, if this is an invoice, rather than a notice that they're going to charge your card, I would send them to photo of what is making the box so heavy and tell them you're not paying it.

I would also make sure I record the incident in the compulsory positive feedback for the buyer, because it will warn other sellers to steer clear. If they're a bike shop I would also post about it on their social media. What was their reason for rejecting the bike BTW?

Everything that @BarbaraofSeville said.

Also, open the box. Please. I absolutely need closure on this now.

👀 what's in the box?!

Looking at those reviews it's the parcel company that is dodgy!

Hang on, why is the buyer not paying the return postage?? I bought an item
for £25 from ebay, buyer sent wrong size to what I requested. I was stung for paying the return postage and a percent return fee and got about £8 back in total, even though it was the seller who made the mistake. What was their reason for returning the item?? (was it faulty?). I thought the buyer automatically had the cost of the return deducted from their ebay account (this is what happened with me).

also, download the timestamp app then video you opening the box with this on- very handy for later disputes!

It's taken two pages for someone to come to same conclusion as myself....

Said person must have climbed inside the box and forgotten to get out then because op said the box weighs a lot minus the bike.

Op claims the box is heavy

But had so far not said what was in it

Its very heavy too heavy for me to get it in the car to take to the dump

Still weighting for an update

OP, surely you’ve emptied the box by now?

🤣🤣🤣

The courier has taken a long time to deliver it, if it was posted 10th June 2022 , that's 18 days ?

I don’t think we will get to find out what was in the parcel, if someone had charged me £300 there’s no way I’d wait a day to empty the contents.