Just wanted to remind everyone of their rights when returning goods ordered online.
Three times recently I have had to chase big companies for a refund of the original postage I paid when I have returned the whole order for a refund. Yes, it's only a few pounds each time but those pounds add up. They always say it was an oversight!
So, taken from Which, here's how it works...
"Can I get delivery costs refunded?
The following advice applies to you if your online order arrived on time as expected and you’d now like to return it because you no longer want it.
Notify the retailer of your wish to cancel the goods and return them within the returns time period.
After returning the goods, the retailer should refund you the cost of the goods and the standard delivery cost you paid to get the goods sent to you in the first place.
Your refund for the goods and standard delivery cost must be paid within 14 calendar days after returning the goods, or evidence that they were returned."
Just might help someone that has not been fully refunded for what they're entitled to.