Question about tax return problem and what to do now..

[ROSEgarden]

i sent off my tax return and cocked up..i rang them to explain, they were very nice and told me to put it in writing so i did...now, about 2 weeks later i rang to check they had got my confirmation of change and they said they are still woking through letters from APRIL!, so mine will not be logged for a few months!!!!!!!!!!!

i explained that if this is correct, what should i do as the first letter showed i owed them over £200 which was incorrect(i owe nothing) and is due at the end of this month(jan)..she went away, came back checked on my file and said she would make the change right now!?..she took info typed it in and said she would now process it?!!
she said i will receive a letter confirming this and i wouldnt need to pay anything.

now after being told i could only make this change by sending in a letter and now shes done it oer phone and the fact they are having major probs with correspondance...do i take it as done, that my details are amended and that i dont have to pay the incorrect bill?, or am i likely to inccur a £100 fine for now paying on time?...who can confirm this for me?

for Not paying on time

ROSEgarden I wish I could reassure you but the tax office have now given us no less than six different answers to a single question we asked them, (unbelievably two of the conflicting answers were in one written reply), and they are taking 5-6 weeks to respond to our letters. I don't trust a word they say, and would make the payment anyway, just in case. We always err on the side of caution. Unless of course you have notes of your conversation, the name of the person you spoke to, and a time and date - in which case I'd put that all in a letter stating that this advice is the reason you are not paying.

, well i think ill give them another ring tomorrow and see hwta they say, if they no nothing of converstaion then ill have to go astep futher, i do have details of who ive spoken to and when, but i jsut dont trust them!

They should have a recording of the conversation but you could email (I think) saying "further to our telecon of....."

ah, so who would i email?, is there a s.a helpline email address?, i just usually ring?

They told us we couldn't email...? Have to write letters (though we did eventually get a fax number we could use, but they said they didn't get the faxes we sent). And when you ring up to ask if they have received your letter they tell you that they can't tell you that. Its truly the most hopeless organization in the entire world.

ah, thanks Jura...i will ring tomorrow see what happens, if they have no knowledge of my ringing them(which s what i fear!), i will try and speak to supervisor giving them dates i have rang..good to hear about the fine though!

Just to confirm what Jura said. The £100 penalty is for filing the retun late so you won't get that. And anyway if you tax liability for the year is under £100 there is no penalty, same applies if you are late filing and are due a refund from them.

Even if they don't process your amendments for months and you get statements saying you owe money and they add interest(they also add surcharges if the payment is late by over a certain time, can't remember how long) BUT if in the end they agree your amendments all interest etc is waived as you do not owe the money. So you shouldn't worry. Alternatively you could pay the tax, if you have the money, then you would get it back once they process the amendments and they will add some interest to your refund.

Hope you've sorted it by now anyway