British Gas App

[washingwakeup]

Up until last week I could see my usage for every day, every week, or every month, for gas and electricity, and could view it either kWh or pounds. Now I can only see it in kWh for March and June, which really doesn't mean much!

Has the app changed for anyone else?

Just thought I'd wake up this post rather than start my own. Sorry OP that you didn't get any replies.

But I have the British Gas App and it's so rubbish. I gave my meter reading on October 1st like the rest of the UK no doubt. But I look on the App today and there's nothing to say what I've used this past month or two, my monthly DD for dual fuel hasn't changed. Yesterday I could see that the £66 Government payment had been made and it was showing I was £350 in credit (which on my £148 per month payment for both gas and electricity in a 3-bedroom terrace I very much doubt).

The only things available to click on are generic descriptions of the tariff I'm on (variable one), what payments have been made (err £148 per month) There's a bill showing my usage and cost for a period from last October to this July (yeah a 9 month bill is REALLY useful for trying to work out my annual usage thanks). And of course the menu for changing to a Smart Meter is there just inviting me to change (constantly).

It's just utterly crap. And I'm sure I go on it some days and there's more functionality - today I can't even find the section that allows me to give a meter reading but I'm sure it was there yesterday.

Is it just me that finds the App utterly useless? I made the mistake of using their chat function a few months ago to try to get an annual usage figure and and spent 45 mins in an endless loop where my questions were stubbornly not answered - I would have thought it was a robot but he assured me his name was Mo.

At one point three months ago they were wanting my DD to increase to £280 a month but now they say I'm hunky Dory on £148 even though we know the prices have rocketed.

Anyone else share my frustration?

Yes, the app is beyond useless. It shows us usage for the current day (sometimes)... and occasionally the previous day, but never anything further back.
Mostly it just says 'still waiting' or something like that. It's been like it since we had a smart meter fitted in August.

Our IHD has gone wrong now as well - it's displaying the current and historic electric usage fine, but it was wiped all historic gas usage.

Being billed every 6 months only is no help whatsoever either!

It's our first winter in this house, so we have no idea what usage to expect (moved from - 2 bed mid-terrace to a 3 bed semi)

Trying to talk to anyone at BG is hopeless as well!

RugbySchmugby sorry you're finding them equally useless. It's as if they deliberately make it difficult so you cannot make a direct comparison either to your previous usage or another utility company's product. Nightmare.

It's not just you. I'm amazed that a company as big as BG has such a bad app. On the app, it says that my account is in credit by £100 but then it also says I'm not paying enough and need to increase my DD. It also does not have any smart readings for gas, just electricity.

On the online account it says that my account/monthly payment is being 'reviewed' and again, no graphs for electricity usage but if I look under meter readings, they're clearly getting regular readings but haven't synced this to the usage section or to the app. That's basically just a really poor app and website and with all their resources, you'd think they'd be able to fix it.

We got switched to a new system by BG in the spring/early summer. The new system has very few of the features of the old, seems stripped back to the basics and all of the history has gone. Really frustrating! I didn't download statements as I used to check them online.

It says we were £1200 in debt at the time of the switch but I had no way of verifying for sure if that was accurate! I do keep an eye on readings (photos and dates going back years) and have a separate spreadsheet for usage tracking but missing a few key pieces of information to check we have been correctly charged over the switch. Yesterday they put our monthly DD up to £600 (our current daily usage at current rates is about £9 a day so less than half that, but makes sense if we really are in as much debt as they say).

I've just had (another) frustrating conversation with BG via the chat facility. A quick Google showed me I could be billed 3 monthly or 6 monthly but I was being told I could only be billed 6 monthly. When I asked why this was I was told 'if customers are adamant' we will bill them 3 monthly, so I told him I was adamant and they said they will change it from Jan. So,pp who wanted more than 6 monthly billing, don't let them fob you off.

My smart meters don't connect with their hub or whatever it is so unless I'm in when the meter reader comes, I get estimated bills. They didn't tell me my meters weren't working (yes I should have been aware but didn't have my eye on it) and the app shows me nothing about my usage. I now owe them approx £550.

I now have an Ivie Bud IHD which is the only way I can keep track of what I'm spending.

They really are incompetent :(

It's unforgivably crap isn't it? We're all trying to get on top of our outgoings and BG (Scottish Gas for me actually) are being deliberately obstructive.

4longweeks I'm sorry you've just had another frustrating interaction. But that's useful to know that if you're 'adamant' you can get a 3 monthly billing. I might go and read my meter now, submit it (even though it's saying it's not due) and see if they can give me a three month bill. My last one was in July so I should be able to see my usage for August, September & Oct if they do that. Then I can add it on to the previous 9 month usage/bill and work out what my annual usage is. It really shouldn't have to be this difficult.

And I'm glad I didn't bow to their constant pressure to get a Smart Meter because it doesn't seem to be working out for many people.

I'll report back.