Premium rate calls on my BT phone bill not made by us. Any experience?

[evenhope]

BT phone bill just arrived- £89 instead of the usual £57. On closer inspection there were 5 calls of £4+ each to the same Premium Rate number.

Googled the number and it appears to be a Dutch sexline.

Tore DS2 (18) and DS3 (16) off a strip, both protesting their innocence. Checked the BT website (took all day as was incredibly slow to load) for the actual dates and times these calls were made.

The first was made on 24 October at 18.24 when I know for a fact there was nobody at home. I was on the M25 with my DH and DS3, having been to a MN meet-up and DS2 was at work. The second was made while we were 200 miles away at DD1's graduation... It's a similar story for the other dates.

I've left a complaint on their feedback section but not heard from them yet.

Has this happened to anyone else and did you have to prove you were elsewhere when the calls were made? How can it happen?

Does anyone else have access to your phone? ie if you were all out could someone know this and gain access? does anyone have a key to your house? just a thought.

If not I would ask BT to investigate....

Nobody else has access to the house. There was definitely nobody here.

Now, I'm not sure whether I've dreamt this, but sometimes your computer can connect with these high rate numbers? I know it sounds a bit far fetched but I had a similar problem a year or two ago. I could be mistaken but think this was also on watchdog?

In the end I got BT to ban all calls to premium rate numbers so no-one (even the computer) can call them!!

I did wonder about this but DS2 assures me it can't happen with broadband, only dial-up. No idea if that's right. Still a bit odd that the computer would choose to do it when we were out, since it could pick any time.

Needless to say BT haven't got back to me yet