@Svara
I don't see the point in average costs being reported, usage is so variable. I also think many people, who are not vulnerable for reasons of age or disability, will cut usage. They will pay more but won't just pay x% more than what they currently pay without changing anything.
I disagree. If people know what the average is, it gives them a benchmark as to whether they're usage is reasonable. I've seen so many posts on here of the:
Our supplier set our DD at £50 pm and are now telling us we have a huge debt on our account, how can this be? When they live in an average house like a 3 bed semi, so are likely to have been underpaying.
Or 'we're already paying £300 pm for our utilities in a 3 bed semi and it's going up even more' then they go on to talk about multiple long showers each day, multiple washing loads each day that are tumble dried even when they have a garden and the weather is good, heating on 24/7 at 22C etc.
I agree that you should always do comparisons based on unit costs, but it's also good to know if what you're paying is wildly different to the national average.
Plus there should be more publicity about schemes to help people in fuel poverty, eg there's going to be a discretionary scheme for people who don't qualify for the upcoming council tax discount, also there's www.nea.org.uk