How to do a section 75 claim?

[Sturmundcalm]

I'm really unhappy with a service I've received (it's actually a scam IMO) and the company are refusing to engage.

I paid via credit card and cost was £149. How would I do a claim through credit card company? Do I need to use any specific language? And has anyone had any success over something that's not a "thing" like a piece of furniture?

Recently had a refund via credit card company for oven cleaning - they didn't turn up twice and fobbed me off saying a refund was coming.
Was quite straightforward - cc company had a standard form to fill in in their website. They asked for proof - all we had was my emails to the company that hadn't been responded to as everything else had been by phone.

First of all raise a dispute with the credit card company. This is usually the quickest way to get a resolution. If the dispute doesn't going in your favour, you can then go on to raise a S75. There is no timescales of when you need to file the S75 by. If the payment went through an aggregator (3rd party) such as PayPal, stripe, World pay etc then its likely the S75 will be unsuccessful as payment aggregators don't fall in the scope of S75 due to the Act being very old and out of date. Most credit card companies will work from the evidence, make sure you have everything..... Emails you have sent to the company, photos etc.

Without knowing the details of your claim it's hard to say how likely it will go in your favour. Feel free to pm me, I work in this field.