UC assessment period ?Mistake

[TikTokMademeDoIt]

So we initially put a claim in to get things started when DH was still employed so entered his earnings along with mine into the system.

He has then been unemployed and not been paid a penny since his last pay in December. We updated the system on January 22nd to show just my income (assessment period was I think Jan 16th to Feb 15th) but on our latest statement it shows what we should be entitled to, then that his wages are still what they were before (which they aren’t) and the deductions they have made are more than we even get from my income each month.

Do you think this is a mistake and they haven’t looked at the changes in circumstances? Or should we have submitted the change before the first day of the assessment period? I just assumed that as long as we updated and sent proof etc at some point within that assembly period it would still be looked at. It was only a week into it, so not like the day before the statement was due or anything.

I’ve left two journal messages now and still heard nothing back? Any ideas 🤷‍♀️

It won't matter that you reported the change.
Your UC will be calculated based on what earnings for both of you have been reported to HMRC during your assessment period.
Did he get paid any wages/ final holiday pay etc after jan 16th?

He received nothing after the 31st December so there should be no reported earnings from HMRC at all? That’s what I don’t understand.

I'd give them a call and speak to someone they're really helpful over the phone and you can be waiting a couple of days for a reply on the journal

UC are absolutely useless, I moved house and they suddenly decided I was in supported accommodation so lost the housing benefit element! Never in my life have I been in supported accommodation, I work full time and have 2 dc. They claimed my landlord told them that, despite me uploading a tenancy agreement showing it was a private rental.

Journal entries were ignored, I had to phone every day for 4 days before someone admitted an input error at their end. I'd already had my payment so they had to send a separate payment for the missing amount.

Keep chasing, ring not just journal entries and hound them!

@TikTokMademeDoIt

He received nothing after the 31st December so there should be no reported earnings from HMRC at all? That’s what I don’t understand.

Sounds like a mistake has been made. You can call them but all the call handlers will really do is pass it on to the case manager. You can check via the government gateway account which you can set up on Gov.uk to see what wages have been reported for your dh. Hope you get it sorted.