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Original poster

Holiday insurance requesting official proof of storm Arwen

44 replies

Thetrainisinthestation · 03/12/2021 07:10

How can I find out where to get an official authority letter about storm Arwen as proof that it caused power outage for 6 days?

I just assumed when I claimed initially that the amount across the news would be enough and confirmation from the electricity board that the power cut was to my postcode

OP posts:

VanCleefArpels · 03/12/2021 08:28

Your petrol costs to and from will have been the same regardless of weather so that would not form part of any claim

You are complaining about “loss of amenity” - the facilities available were not as you expected. This was due to something entirely beyond the owner’s control. I’d be amazed if this was covered by insurance.

Original poster

Thetrainisinthestation · 03/12/2021 08:36

It’s such a shame when you don’t get what you paid for or looked forward to for so long.
Our only weeks holiday for such a long time.

I’m quite despondent to think that you can pay out for something that you don’t get and because it’s due to a storm you’re not entitled to anything.
All that money down the drain for nothing.m, not to mention the stress and worry of experiencing it

OP posts:

backaftera2yearbreak · 03/12/2021 08:41

I have a team of people who I manage remotely. They all live in Aberdeenshire. Some of them had no power for a week. They have been told that Ofgem need to categorise the storm before the power company decides if anyone should be entitled to compensation. So don’t be so sure that the home owners will get any.

Gearedtoyou · 03/12/2021 08:42

Gosh, I'd think even if the holiday owner is a reasonable and generous type they'd be having second thoughts about a refund with all this aggravation so soon.

Give them a chance. You've been able to go home, they've got their own lives to sort out. There's really no need to be stressing about this now.

Original poster

Thetrainisinthestation · 03/12/2021 08:48

No idea what aggravation you are imagining.

We’ve not heard from them. So none yet

OP posts:

Gearedtoyou · 03/12/2021 08:52

You're complaining that they're ignoring you which surely implies that you've made more than one attempt to get in touch? Either way they've literally just got their power back, they might not even be home from wherever they escaped to. Would this be your biggest priority in their shoes?

Original poster

Thetrainisinthestation · 03/12/2021 08:59

No you’re probably right.

A customer would be the last of their concerns right now.

OP posts:

Gearedtoyou · 03/12/2021 09:03

@Thetrainisinthestation

No you’re probably right.

A customer would be the last of their concerns right now.

Yes, especially if that tone's coming across...

Original poster

Thetrainisinthestation · 03/12/2021 10:06

I seriously hope you’re never in the same situation and that if you find you are I assume you wouldn’t expect or request a refund, or be even slightly disappointed that your only holiday for over 2 years was a few days camping in the dark with no ability to shower or heat yourself in freezing temperatures.
Your replies come across as someone that is bitter and revels in other peoples misfortune.

OP posts:

user1497207191 · 03/12/2021 10:11

@cookiemonster2468

I mean get your power supplier to confirm that it was caused by Storm Arwen.

I don't think there is any other authority that could be involved or would send you a letter confirming that there was a storm Sounds like insurance company are just being difficult.

It'll be an insurance firm's "assistant/administrator" doing the tick box exercise rather than actually using their brain. It happens a lot with big firms. You need to reply with an assertive letter outlining the facts, extracts from websites, etc and follow up via their official complaints procedure.

user1497207191 · 03/12/2021 10:13

@Gearedtoyou

Gosh, I'd think even if the holiday owner is a reasonable and generous type they'd be having second thoughts about a refund with all this aggravation so soon.

Give them a chance. You've been able to go home, they've got their own lives to sort out. There's really no need to be stressing about this now.

They're a business and should prioritise their customers. It's a completely different scenario to domestic. They should have contingency plans in place, etc.

Original poster

Thetrainisinthestation · 03/12/2021 10:16

@user1497207191 thank you. That sounds like a good idea. I think once someone is allocated to it I can speak to them in person it might hopefully be a lot simpler.

Maybe they’ve had to put extra checks in place due to rise in claims because of Covid cancellations over the last 2 years

OP posts:

MyDcAreMarvel · 03/12/2021 10:18

I doubt you will be able to claim anything for “an act of God”.

Lougle · 03/12/2021 10:26

I don't see how you have a claim either, sorry. Most insurance policies don't cover natural weather events as 'an act of God'. The holiday let was exactly as described, it just didn't have power, through no fault of the owner.

Gearedtoyou · 03/12/2021 10:29

@Thetrainisinthestation

I seriously hope you’re never in the same situation and that if you find you are I assume you wouldn’t expect or request a refund, or be even slightly disappointed that your only holiday for over 2 years was a few days camping in the dark with no ability to shower or heat yourself in freezing temperatures. Your replies come across as someone that is bitter and revels in other peoples misfortune.

I'd expect it to be resolved. I wouldn't expect it to happen the same week the crisis ended.

user1497207191 · 03/12/2021 10:35

@Lougle

The owner should have their own insurance to cover their risks/losses, and if they don't, then they bear the consequences. It's a "cost" of running a business to either pay insurance or risk the costs themselves.

Roominmyhouse · 03/12/2021 10:48

If your travel insurance are asking for evidence then they be may considering the claim. It wasn’t an outright rejection.

Just looked at my travel insurance and it would fall under ‘cutting a trip short’, some companies call it curtailment. I’d have a read through that section and see if it mentions adverse weather or anything similar being excluded. Mine doesn’t and it looks like I’d be able to claim for the unused portion of my stay minus the excess.

There isn’t usually a cut off to claim, and if you’ve already registered the claim they will allow you time to gather the necessary supporting documents.

StillIncredulous · 03/12/2021 11:56

I had to book into a hotel 2 nights in Spain when there was a forest fire behind the villa.
I sent a photocopy of local paper & a screenshot of local news, dated, from internet. They paid.
Can you find anything like this on the internet, saying when power was off and then restored?

Changes17 · 06/12/2021 17:47

What IntheLabyrinth said. Check your insurance and what it says, go through the steps with the holiday company, see what happens. If they don't refund then make the claim with your insurance.

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