Universal credit and wages issue

[UCquestion1]

I'm receiving universal credit and job hunting at the moment. I'm under 25 so only receive £257.
I did a trial shift a month ago, most trial shifts are not paid so I wasn't expecting to be paid for it but at the end when they told me they were choosing to hire the other person on trial shift they said they would pay me for the hours I had worked and took my bank details etc. I have not received the money, I have been in contact with them every week and they keep saying you will receive it at the end of the week.

I had kind of given up on receiving it. I wasn't expecting it in the first place anyway. But today I received my universal credit statement and it shows the amount I should have received in my take home pay and my universal credit payment has been reduced because I should have received it. But I still haven't received anything and I've spoken to the manager several times already and keep getting brushed off and don't know what else to do.

My universal credit is reduced by 100 this month and I have put a note in my journal to tell them I haven't received the wages. Is there anything else I can do? Should I send my bank statements to universal credit to show I haven't been paid? Will they be able to help?

UC get the information regarding wages paid from HMRC, who get it from payroll data uploaded by employers.

There are 2 ways of checking this:

1. Ring the HMRC employee helpline and say that UC claim you got some pay, and if that's what HMRC records show, please can they tell you how much it was and when; or

1. Contact the firm you did the trial shift for, and tell them that HMRC are saying you were paid, but you haven't had the money, and where is it.

It could be some sort of cock-up, eg paid to the wrong account, or it they could be pulling a fast one, although I'm blowed if I can fathom what the employer could gain from it.

I've contacted the manager at the company multiple times and he either doesn't reply or brushes me off with you'll get it next week

I work for DWP. Send a journal message to 'payments' and tell then you haven't been paid from the employer. Ask them to allow you to upload bank statements saying so.

Also ask for an RTI dispute if that doesn't work.

Good luck x

Thank you!

Update is after lots more emails to the manager I have finally received the money in my bank account today.