Please avoid banking with @monzo and stay with your main high street bank or even @StarlingBank who are voluntary subscribers to the APP code (authorised Push Payment code) as they have just rejected a case of mine where I have been a victim of a #SCAM #app #Banking. They say that, "They will follow it in spirit" just seems a lie to me as they haven't in my case. I couldn't of done anything more to recognise this as a scam. Disappointed and looking to change my bank ASAP.
We've finished looking into the report you made recently. We’re sorry, but in this instance we can’t internally refund you the money lost.
For some context on this decision, when a scam like this occurs we review all of the information you were presented with surrounding the payment(s), and come to a reimbursement decision from there.
We consider each case individually and while we recognise you were scammed, unfortunately we feel you didn't take enough steps to check who you were paying and what for.
I'm really sorry this wasn't the outcome you were hoping for. Please let us know if there's anything else we can help you with regarding your account.
We'll continue to communicate with the other bank and if there's any money in the account we'll ask the bank to return it to you as quickly as they can
You can find more info and advice on how to protect yourself from fraud in the future on the Faster Payments Service website and also on this blog post. The best advice is that bank transfers are the same as giving someone cash. Please always check that you're giving money to someone you know and trust, and if you have any doubt please don't make the payment.