Can anyone help me find out if I'm entitled to income support please

[WhatIsNapTime]

Hi, first time posting about something like this but I'm just going round in circles on google so thought this was worth a try. Basically I'm a single parent to 3 children who was claiming benefits. Income support, child tax credits and child benefit. I've recently been in the position to get free childcare offered by my mum so have started working a 15 hour a week retail job. My monthly pay is £580.73.
I contacted tax credits and income support and tax credits said I'm still entitled it's dropped my £2 so all good there.
Income support have just sent a letter saying I'm no longer entitled as it works out that the law says I need £74.70 a week to live and I now receive 114.01 so I'm no longer entitled. It will be a struggle but I'll cope, the thing is though that all benefit calculators I use say that I'm still entitled to income support and the actual gov website says if I work less than 16 hours I can still claim so I don't understand if this is right. When I phoned to tell them it seemed like it was a middle man agency who said he would pass on the information to income support and they would contact me. Said I'll need to send my monthly pay slip to them to calculate my entitlement each month which didn't seem right as it's a set amount so I'm wondering if maybe the information hasn't been passed on properly or something? My mum thinks maybe they haven't taken into account the children as it seems like it's saying that's what a single person needs but I don't know I'm just getting confused so wondering if anyone can shed some light please? Sorry it's a ramble but thought I best give all the info I can. Thanks if you made it through, appreciate any help

Not sure on the rules for Income support but even if you couldn't claim it anymore you could still get Universal credit as long as you don't have savings/ capital over 16k. Obviously tax credits would stop when you change to UC. You may be better off on UC. Give CAB a call and they will do a benefits check for you.

Put a claim in for UC don’t delay as it’s from the day to apply
they will also let you warm £300 wage before they take anything in to consideration as you have children
It takes 5 week so if do it ASAP

Earn not warm

On UC it is £293 you can earn if you rent, £513 if you don't need help with rent. This is the amount you can earn before your wages reduce your UC ( called your work allowance).

@WhatIsNapTime

Hi, first time posting about something like this but I'm just going round in circles on google so thought this was worth a try. Basically I'm a single parent to 3 children who was claiming benefits. Income support, child tax credits and child benefit. I've recently been in the position to get free childcare offered by my mum so have started working a 15 hour a week retail job. My monthly pay is £580.73. I contacted tax credits and income support and tax credits said I'm still entitled it's dropped my £2 so all good there. Income support have just sent a letter saying I'm no longer entitled as it works out that the law says I need £74.70 a week to live and I now receive 114.01 so I'm no longer entitled. It will be a struggle but I'll cope, the thing is though that all benefit calculators I use say that I'm still entitled to income support and the actual gov website says if I work less than 16 hours I can still claim so I don't understand if this is right. When I phoned to tell them it seemed like it was a middle man agency who said he would pass on the information to income support and they would contact me. Said I'll need to send my monthly pay slip to them to calculate my entitlement each month which didn't seem right as it's a set amount so I'm wondering if maybe the information hasn't been passed on properly or something? My mum thinks maybe they haven't taken into account the children as it seems like it's saying that's what a single person needs but I don't know I'm just getting confused so wondering if anyone can shed some light please? Sorry it's a ramble but thought I best give all the info I can. Thanks if you made it through, appreciate any help

The children do not come into the calculation - you currently get the child tax credits for them.

I just ran a benefit calculator and it's 0 for income support as your wages are too high. The children don't come into the equation for income support so no allowance for them is made. It is probably worth trying to get an extra hour and claiming working tax credits

Could you work one more hour a week and then you could claim working tax credits as well as child tax credits with no need to switch to UC at all ??

Sorry cross post with Wtfdoipick.

No you don't qualify for IS anymore. Whilst there's an hour's limit there's also an earnings limit. You've exceeded it. Work an extra hour a week and you'll get working tax credit.

Do not put in a claim for universal credit until you have had a benefit check done. Tax credits and income support will stop and you can’t go back onto them.

www.citizensadvice.org.uk/about-us/contact-us/contact-us/help-to-claim/

I think you need to be working 16 hours to claim

Thanks for the advice. I will look into universal credit as I think that's the best fit. 15 hours was the most offered so I can't up to 16 for working tax but I have been asked to cover sickness and extra days here and there so I think universal credit is my best option as I believe you submit your payslip each month and they adjust the amount accordingly. Thanks again everyone

You don't need to submit your payslips on Income Support, they read your information directly from Inland Revenue

You don't need to submit wage slips for UC. HMRC updates them on your income each month.
Take a look on entitled to and it will give you a guide on what you may be entitled to.
UC also means you can claim some childcare costs too.