I bought DH 2 pairs of shoes from a well known online retailer in July. He's a UK size 8 but we ordered an 8.5 to be on the safe side but neither pair would go near his feet so I actioned an online return and we took the parcel to a UPS point locally to return to the company. What I didn't realise was that it wasn't going back to their UK distributors but to the country of origin (Italy). I've been tracking the parcel for nearly 3 weeks, and chased both the shoe company and UPS to no avail. Eventually, via Twitter, I had a message from UPS saying that the parcel had been lost in transit and I'd need to start a claim. I've done this, and also contacted the shoe company. They're refusing to refund until the parcel is received, in spite of screenshots of the messages I've had from UPS.
In complete frustration I rang Lloyds bank as I'd used my credit card, but as I checked out via Paypal they've told me that I need to deal with them. So I've now started a claim via Paypal and they've given the shoe company until the 19th September to reply. I've now been out of pocket for nearly 7 weeks and am going round the bend with frustration.
Any advice on how else I can push this forward??