Mis-sold a mortgage- what to do?

[Bingcankissmyass]

Dh and DSil went in together on a mortgage to buy our first home. DSil already has a mortgage. Mortgage advisor (at J&C) advised them to go with nationwide first time buyer £500 cashback mortgage, even though dsil was already mortgaged. Called mortgage advisor the other day to see when we'd be getting the cashback as we've now been in our home 2+ months. He said he'd look into it and call me back. When he called back he told me nationwide had declined the cashback as Dsil already has a mortgage, but the mortgage advisor already knew this when he advised them to go for this mortgage! Have we been mis-sold our mortgage, and if so what do we do now??

Did you include the £500 as part of your calculations? Does the nationwide mortgage still work out as the better option even with out the £500 cash back?

I doubt the £500 was why you were advised to take out this mortgage - what does it say in your suitability report?
Ask for the sourcing list and see how much the next mortgage would have cost you. There are a number of variables and this may not be a straightforward calculation or you may not even have met the criteria for it.

You haven’t been mis-sold a mortgage. You just haven’t received a possible bonus/benefit for taking the mortgage.

A mortgage advisor wouldn’t base their advice on a £500 cash bank deal. What are you expecting to happen?

Are you actually named on this mortgage?

You haven’t been mis-sold anything, and your husband hasn’t been mis-sold a mortgage. He knew that his sister wasn’t a first time buyer, it’s his mistake as much as the broker’s. He could complain to the broker I suppose. Was there a cheaper alternative and he has, now he doesn’t have the £500, a more expensive product overall?