Bloody NPower. How to handle this?

[PersonalClown]

When I moved house last year, I switched suppliers to NPower as they were great at my last place.
BUT......
They have well and truely f*cked up with my electric.
It took me 6 months to get them to remove a prepayment meter and put in a credit one (I prefer to pay bills by DD), they claim they didn't get any of the payments from the prepayment key so I have a £450 bill and after I shouted at them the last time, they closed that account and set up a new one to start afresh.
Only now they are saying that they are sure it's still a prepayment meter installed here. so I can't pay by DD
AAAAAARRRRRRGGGGGGHHHHHHH!!!
I already have a complaint in to a manager but they claim to take up to 5 days to get back to you.
I have given them a time frame to sort this out before I change suppliers permenantly.

Any advice on what else I should throw at them? They are really p*ssing me off now.

Just go ahead and change asap. There's no point in giving them any more reason to screw things up. I'm with npower and they've been ok, we switched from british gas because they were useless. Best to get this sorted befroe christmas. You can compare different suppliers by the way. Can't remember the site but there's one that lists thenm in order of price etc.

go check if it still same as when you used to have smart card they havent replaced it!
did you keep you reciepts as they will prove you paid.
dp said tell them you are swapping supplier.
we are with southern electic as they are generally one of the cheapest suppliers! hth

I've kept all the receipts from then. I even sent copies of them! British Gas were uselss before them.
Bloody energy companies. I'm off to Uswitch.

There is no point changing supplier if the MPAN (meter point admin something) believe that you have a pre-payment meter. I used to work for Npower so understand how all this works. It's a central info place that holds all meter details for the houses.

I would request a visit from Npower (this will actually be the local electricity company who come out as it is their meter but Npower pay them to do this) the meter guy or woman can then have a look at your meter number (this is usually a set of numbers and letters across your meter) and take a reading, they can then pass all this info back to Npower. If you can be there then be there, you too can take down all this info. (you could just pass this onto them yourself but I would make them work for it)

See where this gets you. Stay calm, I know it is frustrating. Get the name and direct number of the manager and then always go back to them. That way you are only dealing with one person who knows your account inside and out. They are able to give "ex gratia" payments (pronounced X gray C ah) which means they can deduct money from your bill.

GOod luck, I'll mark this and check back in. I am now sahm (left npower about 6 years ago!!)

Thanks for that Fizzy.
But the update is a lot of these letters were sent out by mistake. I managed to get hold of someone this morning and my account is just fine and how I wanted it set up, Direct debit, discounts and all!

That is great to hear. It is a really difficult situation now that the market has opened up and you can get your supply from anyone. It is still the regional company's meter and they are still the one coming out to read the meter etc. If they don't pass on correct info it's the current supplier who gets it in the ear from the customer. It is mad!!!

Glad to know my old brain still works despite being sahm.

I would complain to energywatch, link below

here

they can take your case into their own hands.

I stand by what I said on Sun 25th Nov, that a manager is the only person I would deal with at this stage.

There is a section usually called "disputed accounts" they amend bills and are responsible for apportioning bills when meters fail etc.

But to be honest, at this stage, I would contact energy watch. I know that before the market opened npower had 2 million customers so the amount of staff needed to deal with that is huge and means you end up dealing with different people all the time. As your case is complicated it would be easy for someone to stick it to the bottom of their "o do" pile (not my work ethic)