Hi
I am eligible to switch to a new product and was just wondering why this is as it seems abit unfair...
Basically I have noticed my offer rates are actually slightly more that those I'd be offered as a new customer for the exact same mortgage deal. I realise I'm probably being silly as it works out at only £6 a month more but it just seems unfair when I have been with them for 8 years now.
I'm over the fact that you get waaaaay better rates if you opt for a product fee (even despite the lower payment I'm not adding a grand on to my mortgage) but surely loyal customers should get the same good deals too.
Is this something you'd query or just accept the new rate and switch? The reason I don't want to look elsewhere is because I had quite and upsetting and stressful time 5 years ago trying to remortgage to a better deal and my circumstances haven't changed. I was basically accepted on a deal and then at final checks my childcare was reviewed and they pulled the offer due to how high of an outgoing it was. Though my son no longer needs childcare I am still on a low income so I'd rather not look for a new lender as it was horrible being rejected at the last minute