Overcharged for oven part - can I get chargeback?

[Justjoinedforthis]

Feel so stupid, just charged £120 for a £30 oven part and didn't check at the time of repair as was rushing for school run. Called company, fed me a load of nonsense about it coming with a 6 month warranty of which I had no knowledge and nothing in writing. They are refusing to refund - can I get a chargeback on this do you think, or it's my own stupid fault for agreeing to the price without checking?

Did they tell you it was £30 but actually charged your card £120? Or you've found it elsewhere for £30?

How do you know it is a £30 part? Why did you pay £120 for it?

Confused

They told me it was £121 which I idiotically agreed to, then when I got home I searched online and it was £30. I guess I will have to chalk it up to experience!

Yes, if you agreed to the price. Did they also fit the part at the same time?

did someone come out and fit the part etc included in your £121 charge?

The callout fee was already £88 and it was a 15 minute job. Looking online they seem to really overcharge, should have done my homework. Anyway will not make the same mistake again.

Chargeback and S75 are not for when you just got charged a ripoff price.

That doesn't mean there can be no comeback. I'm guessing it's a situation where you are charged for callout, and then your choice is to either pay their price for the parts, or send them away with the repair not done and you still have to pay the callout. In such a scenario the tradesperson quoting an unreasonable price for parts could be considered unfair.

That said they choose their own supplier, may have costs in providing the parts, they legally take on the risk of it being faulty, and they're entitled to make a reasonable profit on selling you the parts. So do not expect zero markup above cheapest-you-can-find. But 300% is dubious at best.

It’s only a 15 minute job because the person doing it has years of experience to do it. Probably gas safe registered, so will have those costs to cover.

I wouldn’t want to be messing around with a device that reaches 240 degrees for the sake of saving £90