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Getting annoyed with UC repayments

7 replies

Bubblegum89 · 25/01/2021 01:38

UC started taking repayments a few months ago. They didn’t tell me, just started taking it. It was over £95 which is a lot when you’ve not got much coming in. I called them, spent two hours on the phone going through a million things and the woman told me that she had set up a lower repayment amount which would be in place for the next 12 months unless I changed it. That month, the lower repayment was taken. Just checked my statement this month and they’ve taken the original high repayments again. So I’ve been left short again and I needed that money hence the spending hours on the phone discussing lower repayments. Now I’m going to have to call them again and spend an hour on hold. Is there any way I can get some of that money back? I know they’ll probably just say it’s tough and I’ll have to wait until next month for the lower repayments to start but that doesn’t really help me this month. I just don’t know why they’ve gone back to the original repayments when I arranged a 12 month repayment plan which I know must have gone through as the lower amount was taken last month?

OP posts:
SendHelp30 · 25/01/2021 01:40

What are they taking repayments for?

Bubblegum89 · 25/01/2021 01:47

@SendHelp30

What are they taking repayments for?
It’s for some supposed DWP debts from 2011 that I wasn’t aware of but they’re adamant I owe money. Just annoyed that they’ve taken so much after I specifically called them to discuss the fact that I couldn’t afford that much right now and they said that that was fine
OP posts:
Graphista · 25/01/2021 01:59

Don't just accept you owe this money they've been pulling this crap with loads of people, I think several threads on here about it.

Contact for advice, support and advocacy your local welfare rights advisor based in your local council office. Sometimes they have other titles call main switchboard and ask for the benefits rights advisors.

Ime they are very knowledgeable and great advocates for such issues.

Don't take this lying down.

There are rules about recovery regarding how long after they can pursue and how much of your income they can take each time and don't assume dwp play fair - they often don't!

They know people don't know the rules and are afraid to rock the boat for fear of making things worse.

It's a Fucking scandal what they get away with!

I've personally experienced outright lies and documents being "lost" such that I now don't trust em as far as I can throw them I double check everything.

Please don't think you deserve this or that there's nothing can be done.

Bubblegum89 · 25/01/2021 02:19

Thank you. We questioned it once before and they sent us a load of stuff about how I was apparently overpaid tax credits from years ago. I don’t get how they can say someone is entitled to financial help because they’re struggling with money and then proceed to take off crazy amounts for debts that haven’t been mentioned until now despite being from almost a decade earlier. I will question it again when I call them tomorrow. Is it worth asking to have them pay me back the extra money they took in repayments this month? I’m not sure if it’s classed as an underpayment, it was an arrangement I made with them that they said they would honour and they haven’t. I’ve got a feeling they’ll just fob me off though

OP posts:
Graphista · 25/01/2021 10:40

about how I was apparently overpaid tax credits from years ago

I KNEW it would be a supposed tax credit overpayment - this bullshit of theirs has been an issue for many people.

Seriously contact your local welfare rights office TODAY before you speak to dwp again.

They will keep you right and can even speak to them on your behalf. I know you are probably thinking you can represent yourself but honestly the rules are SO complex and the dwp so unreliable I would strongly advise against this.

A welfare rights rep will know the rules and if they're trying to fob off or even outright lie about things and will have the information, knowledge and experience to challenge them.

It's really quite illuminating to be on a 3 way call with dwp, yourself and an advisor and hear the dwp trying it on and the advisor say something like "isn't that against x rule/statute?" And the dwp person fluster and flap because they've been caught out!

Not because the dwp person doesn't have the knowledge but because they do and will try and deny claimants their rights.

I'll probably get flamed by somebody for saying that but it's honestly been my experience. I even have 2 people in my own personal circle who work for dwp and when I've discussed such incidents with them they're aware that some staff try this nonsense on, some offices are less...morally scrupulous than others. It's an open secret within the dept though denied publicly.

You need to arm yourself with info and support.

Graphista · 25/01/2021 10:50

This might also be useful

From a quick advanced search mners have been dealing with this nonsense for almost 10 years it's a disgrace!

Often when asked to provide proof of the overpayment they can't!

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