Two months ago I had a tesco delivery, should have arrived at 9, driver running really late and turned up gone 11pm, he said he had got lost. Next day we found out that he had knocked on doors at the end of our lane, waking people up. Despite the first family carefully explaining the way, he went the wrong way down another neighbours drive , knocked them up then had to reverse to get out to come to us. In the process he reversed into their gatepost knocking it out of alignment, making it impossible for them to open their gate and drive out. They are elderly neighbours. No one saw this happen but from the timescale it’s obvious that this is what happened to the gate post.
We have been helping them contact Tesco and also deal with Tesco’s insurers , today they have had a letter saying that as there was no witness, they are not accepting liability.
It’s only a few hundred pounds but we will have to pay as I feel bad because it was my delivery , but it’s more the principle that Tesco can just deny any responsibility. The driver was clearly not a great delivery driver, running late and knocking on doors at several houses ( not just the two mentioned ) when they were in darkness and occupants obviously in bed, despite him having my phone numbers. We also have a lot of signs up and only the week before a driver had said how easy it was to find us because of the signs, sio we aren’t deliberately giving them a challenge ! Yet they are happy to accept his denial and ignore us ?