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Mental health and service charge

12 replies

Loppaeyah · 14/10/2020 01:21

Hello I’m 18 years old.

I’m in supported accommodation and I’ve been living here for 10 months now. The service charge that I have to pay is £95 whilst everyone else only has to pay £25 due to them having care packages. I was never made aware of this. However, my support worker is being incredibly overbearing about my finances. She’s tries to find out how much UC I get and whether I’m getting PIP. I haven’t told her as she’s no need to know because once when she thought I was getting PIP she actually had my service charge increased to £300 and something a month, so basically all of my PIP money would have been gone if I was to be getting it. However, this wasn’t the case and I got an MP to challenge them which is when they dropped it to £95. Now I’m moving into another property but she’s being very pressuring and saying that when I move I will either need to sign into my UC in front of her which I’ve refused as it’s my account and I know she’s just trying to find out how much of a meagre allowance I’m on and depending on what accommodation it may be I may have to fill out a housing benefit form which would mean that I’d have to put my benefits down and the amount down. However, she’s being incredibly overbearing about that to and I fear that she will just use it to see how much money I’m getting. It’s not a lot but I wouldn’t mind, it’s just knowing that the company tried to take away the whole of one of my benefits last times scares me. I know that I can make a claim for housing benefit myself when I move but I’m worried. Like, if it’s with UC I won’t be allowing her to look or even try to be near my account as she wrote my old password which I had to change down in her daily notes. AIBU to be secretive about my finances? My support worker has in the past severely tried to pressure me into giving her permission to speak to PIP to the point where she rang them and had them I loudspeaker and when the woman asked if she could talk to her I said ‘no. She’s trying force me to see whether I’m getting pip or not’ my support worker completely berated next afterwards. She even tries to find out ether I’ve got a partner (I don’t) or if I go away who I’m with etc but as I’m 18 and there’s nothing in place saying that she needs to know then idk why she’s even like this.

Ps; my support worker isn’t my carer but she’s told me many lies such as me being able to stay at my current placement for as long as I wanted to only to then say that it was a 2 year placement which is crazy as after 6 months to a year you are meant to get a permanent tenancy I believe but they made all sorts of excuses to never give me one ie everyone’s tenancies are different etc and now they are saying the next place will be for 2 years but I’m confused and idk tbh.

OP posts:
Gingerkittykat · 14/10/2020 01:46

Can you ask to speak to the manager of the care agency about how intrusive she is being?

Can you find an independent MH advocacy organisation who can help to speak on your behalf? They might be able to find out why you don't have a care package, why you need to move and why you are paying the charges you are when other people are paying less.

Loppaeyah · 14/10/2020 11:40

@Gingerkittykat

The pressure of the finances always comes from the management to her. The company is very hush hush. Like, when they thought I may have said something to an outsider they in fact got one of their own staff to privately without my consent or knowledge take pictures of me at night just to prove that I was using WiFi as a means to let people know what was really going on. I didn’t know this had happened until I had been contacted and been told what pics had been taken of me and exactly how I looked etc when the staff dismissed hours earlier etc

OP posts:
Gingerkittykat · 14/10/2020 17:52

It sounds like you definitely need someone outside to try and intervene.

ForensicAccountant · 14/10/2020 21:56

Hi Loppa. You are no doubt a vulnerable person and there should be protocols in place to ensure you are not being exploited. Do you have anybody you can trust?

JoJoSM2 · 16/10/2020 09:21

Why is she so interested in you income? Is the amount you contribute to accommodation based on your income? Is she meant to teach you about budgeting to help you become more independent?

I’m struggling to see why she’d be so interested for no reason at all. If there’s no reason and she’s just a pain, could you ask to have a different support worker or even move settings?

Loppaeyah · 17/10/2020 01:56

@JoJoSM2 My contributions isn’t based on my income at all. It’s because if they know you are getting more they can and they usually will increase your contributions significantly which I know has left some of their users relying on food banks after they made the mistake of showing their bank statements to their support workers. Those users were struggling before but when they were tricked into revealing that they now had extra income so that they’d no longer struggle and maybe pay for a course to gain qualifications to eventually leave the company. The support workers let the finance teams know and then those residents contributions basically
meant that all of their new incomes were taken swallowed up by the company plus a bit extra on top of the amount that they were already paying so Food banks were their only go to apart from if they had family or friends also then feeding them.

OP posts:
Loppaeyah · 17/10/2020 01:57

@ForensicAccountant I have nobody whom I can trust.

OP posts:
squirrelnut · 17/10/2020 18:45

OP I think you need to speak to your local adult safeguarding team. If you google your area and that term there should be a number.

RaspberryHartleys · 17/10/2020 18:48

In my experience, the payment due is related to the income received in certain supported housing - could this be the reason? If you are receiving money, you should be paying your way?

Loppaeyah · 20/10/2020 23:37

@RaspberryHartleys

I hear what you are saying. I’ve no issue with paying my way at all but I have an issue when I know that there are residents here who are recovering way more income than me but because they have careers they only pay £30 a month whereas I pay a whole lot more because I don’t have carers. It’s not income related either. If it was income related then when one of my payments went up slightly then so would my contributions have gone up to but they didn’t. If you get extra income which they encourage you to get. In fact they pressure you into getting they say ‘you may as well have it as it’ll only be extra money for you to support yourself’ and so you assume that this is your extra money if you are struggling and then straight afterwards you get a letter if they find out where your service charge has been increased and this happens every few months for some ppl until their whole benefit is swallowed up by the company. If you don’t get it or don’t share your income with them then your contributions remain the same but if they pressure you into it (I’m talking like trying to force you to dial numbers and claim whilst they stand at the door etc) then it’s usually because they can claim extra money in support and eventually swallow up that extra payment recurved to. If you get outside people involved they deny doing such things but when I showed someone a letter of them increasing my service charge to £300 from £95 I had a threatening phone call of the management the next day who threatened having me evicted and tried to force me into destroying the letter which I didn’t.

OP posts:
RudieSmithy · 22/10/2020 00:25

Seconding the poster who said you need to self refer to your local adult safeguarding team. I’d also contact citizens advice to see if there are any charities or independent advocates who can help you. Sometimes those who aren’t part of ‘the system’ will be easier for you to talk to.

18yo and living alone... you’re doing really well x

booksandhearts · 22/10/2020 00:32

Not much help but I think once you are claiming UC & the housing element within UC you cannot go back to getting housing benefit.

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