Broadband provider not collecting direct debit?

[OldSpeclkledHen]

So I switched broadband back in July? Set up a direct debit online when placed the order... they've never taken the money?
I've logged onto my account (broadband) and it all looks ok?
I even changed the billing date in Sept to a new date ie 26th (to see if that would kick start it? -it hasn't! It now shows my next bill as due 26th Oct?!
Help! Not sure what to do 🙊 (morally and legally)
I always believed the onus is on the company- not the person iyswim?

I would raise a support ticket with customer service/tech support. They can then look into billing and see what is going on. Maybe something went wrong with the initial setup of the direct debit.

Morally and legally I consider you owe the money as you agreed to pay that money in the contract. The payment method failing is not your fault or theirs, it's just something that happens sometimes.

Lol thanks! You're right, I'll message them tomorrow.

Better to do it now when it's only been a couple of months

I would also check with your online banking... see if there is a direct debit showing. Also double check all out going payments around the 26th of September in case it was not showing initially but is now.

Just seen they are taking payment 5th October! Phew!