Help needed - overpaid & payroll uncontactable

[Stealthynamechange]

hi all
Our payroll team are currently email only & taking days to reply. It's my first month on reduced hours, ive been massively overpaid. Im not sure how much is my actual pay & how much i will owe work. Can someone help with the calculations?
Hourly rate: 21.3378
34 hours a week
Paye & ni deductions
9.3% pension deduction.
Thank you!

It could be that you're paying less tax as earning less?

No they have massively over paid me, by at least 1500

Is your pension salary sacrifice or a post tax deduction?

Is that for a calendar month, a week, a 4 week month?

Hi sorry lost the thread!

Its calendar month - 28th of month
Pension is before tax i think ?? Its nhs if that helps any?

Payroll are utterly useless!

Any help appreciated

Put the overpayment in a separate bank account so you don't spend it and wait for the payroll department to contact you.

Underpaid would be worth stressing about, mistakes happen when payroll departments are under huge workloads as I'm sure they are. I wouldn't be worrying about this no doubt it will get sorted out eventually.

There are loads of salary calculator websites, google will help you

Are you looking to work out how much you’ve been overpaid so you can keep it separate?

Using salary calculator

About £2200

As a rough guide take full time salary and calculate 70% = £507 PW.

Well - they paid me for my 2 different roles, then recalled part. Ive now been paid incorrectly,
Theyve paid 15 hours pw for a month & 15 hours pw back pay
This in total is less than i should be paid, i work 34 hours pw.
Im trying to figure out how much i should have been paid.
I guess its both an over payment - back pay is incorrect, & underpayment as it way too low.
I appreciate payroll are under pressure but im a single mum, i rely on my pay. Ive had to extend my overdraft to pay my bills as most come out today.

thank you @Trumpton that's really helpful

Don't they work on an annual salary?

Anyway, you're looking at 21.3378 x 34 x 52 which is around £37.7k pa gross, which should be around £2200 take home for a calendar month, assuming you aren't making student loan repayments?

listentotaxman.com/37700?pension=9.3%25

Although it might vary a little on the tax and NI front, depending on what you've earned previously?

I'd just mentally account for the extra or put it in a separate account and email them to tell them about the mistake.

But I agree that NHS payroll is useless. I don't know if they still do ours, but there used to be mistakes every month - one colleague on a lowish salary received the director's salary one month, who earned about 5 times what he did.

Some people got nothing at all, others got into horrendous messes if they'd been on sick or maternity leave. And we don't even have all the shift allowances to deal with that the NHS proper does. Fuck knows how they get those right.

Oh, cross posted, but nice to see that we agree.

Are you now saying they've taken back the overpayment and then some?

Can you speak to your manager? When we've had problems like no payment at all, our managers have phoned HR and said they were sending the staff member home until their pay was sorted out in some desperate attempt to focus the useless minds that inhabited NHS payroll.

Don't accept 'we'll sort it out next month' either. They can send a payment that arrives today, it's just a bit more effort and might incur bank charges. Also make sure they reimburse you any bank interest or charges you have to pay.