We agreed to rent a property before the pandemic but were due to collect the keys the day of lockdown and so we didn’t move in.
As we were already in our own home 100s of miles away we couldn’t move. We notified the rental agency and the landlord gave us a discount on the rent.
We notified the council when we moved into the rental house and set up the utilities. The rental agency had presumably passed on our details to the various utility companies and council. Because everything is metered the difference between the estimated bills and meter readings will be obvious later in the year so that is fine.
The council however have issued us a bill for the period - so from March until we moved in and the new bill picked up (DH gave his middle initial so there are now 2 accounts).
The council say we are liable to pay this bill over lockdown but surely as the property was empty - and we can prove this through emails, the rental agency, the fact that we didn’t collect the keys, etc - and we weren’t using any council services, the landlord should declare this as an empty property and we shouldn’t have to pay.
Can anyone advise?