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Estate agents

7 replies

Thingsthatgo · 04/08/2020 19:53

We are planning to sell our house, it’s the first time we have needed to sell, so I’m not entirely sure how to go about finding the best estate agent for the job. Do they vary enormously in price? Do I go for the cheapest? Should I look for one that sells property similar to ours? Do you invite a few over to value the property?
If we are not in a big hurry is purple bricks or similar a good idea?
I’d welcome all advice please.

OP posts:
Dinosauraddict · 04/08/2020 20:11

Get 3 in to value. Purple Bricks is not a good idea. Don't necessarily go with the cheapest. You can negotiate the % rate they propose. And also negotiate the sole contract length if you think it'll be a hard house to sell. Make sure you do your own research before any of the valuers come round so you have a rough idea. Good things to check - do they do the viewings themselves, can you have a for sale sign (depends on your area, but some people like them), what websites do they advertise on (e.g. zoopla/rightmove etc).

ivykaty44 · 05/08/2020 06:31

Use a couple of estate agents to view a couple of properties to see how they behave when selling

maxelly · 05/08/2020 14:39

Yes they do vary enormously in cost, varying from the flat fee/online only Purple Bricks style ones to traditional commission models, ranging from 1%-5% of the purchase price.

In terms of which is the best, don't simply go for the cheapest, it can be a false economy because even if you spend £1000 more in fees on a more expensive agent, if they achieve a £5,000 higher price then you are still well up on the deal overall. However I disagree with PP that Purple Bricks is always a bad idea, nor do I think more expensive necessarily = better. I think it really depends on the type of house you are trying to sell, where it 'sits' in the local market price point (high end, low end etc), your target market and your circumstances (e.g. whether you are trying to get the quickest possible sale or aren't in a rush, whether you are comfortable doing a lot of your own marketing etc).

I sold a property through an online only agent (not Purple Bricks) and it was absolutely fine and saved me £££ compared to using a traditional agent. But it was a modern, easily marketable flat in a popular area suitable for a first time buyer/couple without children/BTL - the kind of buyer that is very comfortable with an online only model. Plus I was willing and able to do viewings and manage the after-offer process etc myself and priced it competitively so it virtually sold itself. It would have been totally different if it was a high end or unusual property (in which case perhaps a more specialist, expensive agent would have been the best call) or a average family house in a slow moving market or whatever.

How to pick, I would invite a selection of agents around to value the property, a mix of traditional and online, not so much for the valuations themselves (you should be able to find a fairly good idea of what your house is worth from sold prices of similar local properties, available on Zoopla or Mouseprice), but to get a feel for what they offer, salesmanship, marketing strategy, frankly how much of a bullsh*tter they are! I would also look online at recent adverts they have placed and look for a firm that offers really high quality photos and advertising materials as this is a big part of what gets people through the door - again price not a defining feature here, some of the more expensive agents round here have terribly lit, weird angled unflattering shots up, whereas I was really impressed by my cheap-as-chips online agent's photographer. But it can go the other way too! At the end of the day I would go with your gut on who seems to have the best local knowledge and drive to sell your house at the best possible price.

Basillify · 07/08/2020 22:17

I was in seeing my mortgage advisor and got speaking to the EA in the waiting room. It wasn't even in my mind to sell at that time but I got a really good feel from her that she was experienced, knowledgeable about the market and enjoyed her job. She was also really personable as well so when I came to the decision to sell, she was at the front of my mind. You need to pick one you get a good feel about and that you trust to do their best to sell your house (so many stories on here about dodgy EAs). Definitely worth speaking to a few to get a feel for what they're like. Maybe even pop in off the high street and see how they respond to an unexpected visit/enquiry - if they make a good impression with you they'll hopefully be the same with potential purchasers. When DP was buying, we used to pop in to some EAs randomly to see if there was anything new coming to market and in one place they couldn't have been more welcoming or helpful each and every time. We've just instructed them to sell DP's flat and they're still just as professional and friendly years on.

Having just bought a house, we experienced some truly awful EAs, ones we had to badger for a viewing and couldn't get speaking to or a call back. I'd be raging if they were acting for me. Things like that might shine through once you start making contact. If they begin a relationship with poor contact, I wouldn't expect any improvement as the sale progresses!

Also have a look at how they market properties online. You only need to look at the property threads on here to see that there are some terrible EA photographers and that can really affect a sale. I'd definitely pay a little more if it means better marketing. Photos can be so off-putting if they're not done well.

pilates · 07/08/2020 22:26

Get three valuations. Do your homework and look on Rightmove what similar properties in your area are selling for so you have an approximate figure in your head. I would stick to independent Agents and don’t go for the cheapest in commission fees. Good luck.

AndWhat · 07/08/2020 22:36

We’ve not long sold had a lovely ea come round said all the right stuff and not pressured. Once we signed the contract we couldn’t get in contact with her just whoever answered the phone in the office and they were useless. Spoke to another agent whilst viewing a property and once we were able got out of the other contact and sold in a week (with the previous agent 12 weeks). Previous ea was very dismissive of us leaving and had their nose pushed out when we told them we sold for Full asking price. (Even though it was 10k under their valuation)
Check who does the follow up, can you have names/emails for contacts. Who will do the viewings? will they know the relevant info about the house That sellers will ask?
Ask locally for recommendations only after we found out our first ea had a bad rep to many. Good luck

Thingsthatgo · 07/08/2020 22:44

Thank you all for your advice, it’s really useful stuff and I appreciate you taking the time to help me. I’ll shall do some research.

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