Sequence of events:
- Early August - Annual service of heating/cooling equipment. Bill paid.
- Mid August - equipment malfunctioned. Service visit by same man who did vist #1 and equipment repaired. Bill paid for call out and hourly rate.
- Late August - equipment malfunctioned, same problem. Different repairman visits/fixes, but does not charge. Says will discuss with office to see what should be done regarding payment.
- Early Sept (5 days after visit #3) - equipment malfunctioned with same problem again. Head office says they'll send out their best repairman to fix. He arrives, and fixes equipment. Equipment appears to have been fixed properly as there have been no further problems to date. At this point, I have not been charged for the last visit.
However, a few days ago I received via post a bill for call out/hourly rate for visit #3. Obviously, the repairman on visit #3 failed to repair the equipment properly as it malfunctioned again and required another visit. Should I be expected to pay for visit #3? Or visit #4, if a bill arrives?