Ongoing PPI Claim with Lloyds TSB since last August...

[mummytippy]

With most call centres closed and people working from home etc at the moment, does anyone know where ongoing claims are up to?
I submitted a claim before the deadline last August which was acknowledged by them by letter in November 2019.
I then received a letter saying my complaint had been closed in December 2019 as they said they didn't have enough evidence.
I wrote and supplied further evidence in early January and obtained proof of postage but heard nothing.
I subsequently sent a follow up letter asking for and update (signed for) on 21/3 and when I check online with Royal Mail, all it says is my letter was received at the post office I sent it from, but not signed for at its destination?
I just wondered if anyone has any information on where such matters are at, or an alternative way of contacting them.
Thank you in advance.

@quertyuiop100

Ah I see, well that indicates to me that Natwest are still actively working on claims and that Lloyds TSB are desperately behind!
I hope you get the desired outcome

@JoyceDivision I'm thinking that's definitely what has happened to me with Lloyds then as wrote in Jan and chased in March as no reply in 10 weeks. I so wish now I'd chased it sooner as I may have had a response before lockdown.

I was qwertyuioup100 - had a name change. I finally received my offer this morning, over a month since I had the text. Has cheered me up on a crappy Monday with an offer of just over £600 for an overdraft protection policy I used to pay something like £1.25 a month for!

That's great @DivisionBelles

Update...

I contacted the FOC and they have informed me that Lloyds will make me a direct offer.

They added that it will be based upon that I'd have been better off not having the PPI at all.

I'm to give them 2 months/8 weeks to reply and if I don't hear / I'm not happy with the offer, to contact the FOC.