WWYD re supermarket error on bill

[mckenzie]

I did my bog shop today in a large supermarket using their self scanning thing. I do it for ease and so that I don't have to queue at the checkout.
Scanner was beeping nicely and no issues (or so I thought).

I hit the correct buttons on the till at the end, paid by credit card, stuffed the receipt in my purse and came home.

I've unpacked 4 bags of shopping and gone to put the credit card slip in my purse to find that I've only been charged for about 8 items, random items. Not the first 8, not the last 8 but a random 8 items.

Do I contact the supermarket and tell them that they obviously have an issue or do I just smile and crack on?

TIA

Depends, how do you feel about stealing? If you are cool with it, crack on... If not then call them and say you think there has been an error?!

I'd call.

Is this what I've got to look forward to when Sainsbury's introduce this? The fucking Nectar app doesn't work as it is.

I would contact the supermarket. They may well tell you to forget about it but I think you should at least make that small effort to put it right.

I know my conscience wouldn't cope with having inadvertently stolen that amount of shopping.

Are you sure it wasn't the person before you's receipt?

How many items did you buy? If it was a big shop, did you not notice the very low amount charged?

The items on the receipt are mine although I see that it shows 3 of an item that I only bought 1 of. I genuinely was just on auto pilot. Credit card in, pin number in and off I went. Perhaps as well because 2 minutes prior I'd had a call to say that a visitor I'd forgotten about was on my doorstep waiting for me I was a tad distracted.

I've called the Customer Services number and the poor chap said he didn't know what to do.
I suggested he call the store as maybe they might like to check all their scanners are working ok. He's taken my number for them to call me.

The supermarket haven’t called me back

Can you check your credit card statement online to see if the price on the receipt you have is the price you paid? Maybe the teceop you have is from the previous customer

Receipt

What is the difference between what you should have paid and what you actually paid? I am assuming a lot if it was a big shop and only charged for 8 items. How did you not know? The list comes on the screen and so does the total amount to pay. Then the length of receipt would have been different as well.

Honestly, in your shoes I wouldn't have bothered. If I'd noticed at the time that would of course be different, but if I'd got home and unpacked everything (bearing in mind I ALWAYS go off piste with my list) I don't think I could be fagged to make an issue of it.

Then again I'm inclined to do the same when I've been overcharged, or if an item has been faulty but not worth the hassle of returning.

Swings and roundabouts.

I’m pretty sure if they had overcharged you by a similar amount you would inmediately go back and ask for a refund! This works both ways. Just because they are a big company doesn’t make it morally any better

Do you not check the list as the items appear on screen to make sure they’re the right price etc...?

I can’t understand how you wouldn’t have noticed that the total wasn’t enough for 4 bags of shopping?

I wouldn't say a bean 😂

Our Asda does this then it comes all out the next day really annoying. It takes about £12 from my bank then the next day or two takes the remaining £56 something to do with floor fees whatever that means. I was told that by Santander when I queried it before

I had a complete wobbler of self scan. I ended up paying for my shopping and someone else's. I was rushing to pick my daughter up and my shopping was selected to have a random sample rescanned so it was only when thought about it later that i realised. I went back to the store a few hours later. It took 3 increasingly senior people to work out what to do. Then the poor lad in customer services had to implement their plan. They were great about it, but they could not work out how I had paid for a completely different shop. The system is not very robust.

But once you've scanned an item you put it in the bagging area. The till constantly weighs this so it knows if you've scanned something and not put it there and also if you've put an item there that you haven't scanned.

How did you manage to put all of that shopping into the bagging area yet only pay for 8 of the items?

But once you've scanned an item you put it in the bagging area. The till constantly weighs this so it knows if you've scanned something and not put it there and also if you've put an item there that you haven't scanned.

I think the OP means the hand held thingy you use as you're walking round, not the self scan tills.

I reckon it's someone else's receipt.

I reckon it's someone else's receipt.

This seems the most likely explanation.

DD had a supermarket Saturday job and she said the percentage of "shrinkage" was diabolical. Shrinkage being stuff that doesn't make it as far as the tills because it's been damaged in transit/nicked en route/shoplifted etc etc. I doubt the supermarket manager knows what to do with your honest admission!

The first item that I scanned was a bunch of flowers and they are there so I’m confident it’s the correct receipt; one other item is fairly unusual too and it’s too much of a coincidence surely that apart from the extra raspberries, the items are items that I did buy.

I not sure how much notice I do pay at the till point to be honest but I know that today I was particularly sidetracked by thinking about the builder who was standing on our doorstep waiting for me.
If I’d noticed it and decided to walk out anyway, would I be posting on here?

iklboo

Oh that makes sense. Didn't realise op was talking about scan as you shop rather than self serve.

Faulty scanner then. Didn't delete the last customer's items maybe? God knows what can of worms you've opened, OP!