Holiday cancellation advice

[spinyffud]

I had booked a 10 night stay in a hotel in November 2019 with Destination2. I paid a £150 deposit in December 2018 with an Amex, which I no longer have. In March I realised that I would have to change dates due to a family wedding. I tried calling their after sales team numerous times and also emailed with no response. Eventually I got a reply to ask what dates I wanted to change to, despite my original email clearly stating this. I lost all confidence in them as an agent and advised that I wished to cancel my reservation. They immediately replied(despite all other emails taken several weeks to get a response) to advise that I would be charged 70% of cost (£2200).

I feel that this is ludicrous with nearly 6 months to go until travel. I also am unsure as to how they would charge me when the card I paid a deposit with is no longer valid.

Full costs will have a due date in the contract. What did the information they provided at the time have?

For example it is 6 weeks before departure with some holiday companies.

However it looks like you may have paid a reduced deposit is some way?

You entered into a contract with them and agreed to the terms (even if you didn't read the small print!). Check and see what it says about cancellation fees.