Insurance broker charging twice

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Are they permitted to do this?

I'm buying a 'new' old car. Rang insurance company to change over, policy no different and the 'new' car is smaller engine size, but they're charging me an admin fee for their troubles and another fee from the insurer's troubles. Total £80. I find this really unfair. One fee sure but two? For a couple of clicks of a mouse. I've paid it because, well I've not much choice but is there anything legally wrong with it? I've tried googling but not found an answer. Thanks in advance.

No doubt it will be in the extremely small print somewhere.

Legalised robbery.

Are the fees written into your policy?
It's not illegal if you agreed to it

isthatablob exactly! Dick Turpin wore a mask etc. I have told them no way will I use them again and I'll make sure people I know no about it . I said it in a polite way and told the woman I appreciated it wasn't her fault but it is something I'm annoyed about. If it was £20 or something I'd have been less annoyed. It's a large chunk of most people's budget. I'm not sure today but yes you're probably right. Grr.

I'm confused. Are they a broker and you have been charged a fee by them and the broker? What company is it? Normal admin fee is 25 quid. Have they both charged you 40 or how was it split?

Check paperwork. Definitely seems daylight robbery and I have never seen this before. If it is a broker, what exactly are they amending admin wise?

I wouldn't use a broker for private car insurance, personally. More complex insurance for sure, but not for motor unless unusual circumstances. They are providing a service by acting as an intermediary between the insurance company and yourself so are charging you a fee (and a hefty one at that!). Just go direct in the future.

Are you sure it's two admin fees? Just because it's got a smaller engine size doesn't always mean it's cheaper to insure, it could be that there's been a spate of thefts involving your make/model in your area recently for that insurer, or maybe your new car is more expensive to repair etc etc? If you aren't clear what the extra charge is for then ask or question it, £80 in admin fees seems too high to me, does seem like your new car is more expensive to insure possibly.

Wait... are you saying Admin fee plus an amount for their troubles. I.e an amount for the fact the policy is now based on another car that costs a different amount that happens to be more in this case? Just because this car has a smaller engine does not mean that it isn't statistically more likely to be stolen or have less protection against theft or some other reason. Insurance isn't as simple as smaller engine or cheaper car.

It's two admin fees. One they charge, one the insurance company charges. Cant remember how much each but one less than the other and they came to £80.

It sounds like the insurance company have charged you for a change of vehicle, the extra being due to the fact you will have lost an ‘age of car ‘ discount. Then the broker have charged you an admin fee which is quite normal.

Two lots of people doing the change, so two admin fees is to be expected as they're both spending time on your change. Whether the amounts charged are reasonable is a different thing altogether.

I've used a broker and no fee before. I Can see that it would be reasonable but also not... Why would anyone use them?

Is there a reason you used a broker? Even if they set the policy up can't you organise changes yourself?

They have to make their money somehow I guess, I'm surprised that you'd need one for motor cover, have you got some kind of special requirements?

I think I used them because I went on top cashback and they were the cheapest! lesson learned I guess.