Quick run down -
Purchased a hot tub a year ago from a company who had a concession within a local store. A few problems initially - some of the extras we requested were then not available on our chosen model. To compensate the store discounted the price, so fair enough.
It now appears that the tub was defective from day one - ie. not level. A guy came out from the tub co. to look at it, and conceded that it had left the factory like it and had also got worse since installation.
They are happy to replace it but here is the sticking point:
Since having the tub we have enclosed it in a summerhouse which will need to be dismantled to get it out and the new one in, and then rebuilt. We are asking them to cover the cost of this (about £800).
They are refusing at mo and looking at 'other alternatives'. One of which is if they can get it out through the double doors at the front. The problem with this is it would then have to be taken out through a different exit point in the garden which would mean digging up plants/shrubs etc.
I feel we are completely in the right here and they should cover the cost of the dismantling as the tub was defective upon delivery, just unfortunate that it wasn't noticed until the summerhouse was built.
Thanks for reading this far - can anyone advise on our legal postion?