Account Suspended?

[ToThineOwnSelfBe]

Long time lurker coming out for help.

Today when I went to log in to my banking app it told me my account was suspended and gave me a number to call. I called and was told my mobile, online and phone banking were all suspended and I needed to go to a branch with ID to get it sorted. My local branch is now closed so not much I cab do about that till tomorrow.

When DH came home he logged into our account (it's a joint account) with no problem. But when we looked at the recent history I can see that today the contents of two of my online savings accounts have been dumped into our current account.

I have no idea what this means, how it could have happened or why someone would have done it fraudulently. If someone else had access to my accounts, wouldn't they have just transferred the money somewhere they could take it from? DH wants to move the money from our current account to one of his savings accounts, to keep it safe, but I worry that this will muddy the waters if, for example, the bank has made an error and done this. Or that it will look even more suspicious.

I will be fretting till I can go until the branch first thing. Anyone have any experience of anything similar?

When I was trying to make a payment recently it all got locked and I had to go into the bank with ID because I’d set up the 2 factor authentication for security (where you get sent a text with a code orcthat you have to respond to) and totally forgotten. I was at work and had left my mobile at home so obviously didnt respond and so they froze everything until I went into the branch. They refused to tell me anything until I went into the branch. Maybe its something similar ?

Might your current account have been in deficit without an agreed overdraft facility perhaps? Or you had surpassed your overdraft limit? So, could the bank have xferred funds from your savings accounts to cover the deficit? (Although i'm not sure if they can do that or not.)
Or it could just be a cock-up.

This happened to me, was locked out and was told by phone I had to go in branch. When I got there later, I showed id and my account was unlocked. I was told that a suspicious amount of money had tried to be deposited in my account. Apparently this is a way for hackers to get into the banking system and once they can get in they can move money out. Not necessarily from the same account.