Apparently two years ago I failed to return a declaration. I'm normally careful with forms - but at this time we were moving house and dealing with a bereavement, so possible...
Do the TCO tell me there is a problem during the many contacts I've had since?
Nope.
They did send me an 04/05 form without warning six months ago - which I returned - but no other mention in the awards notices or on the phone, even when I've queried "so I'm all up to date?".
Did they send me four letters on the same day telling me "we contacted you earlier, now repay the last two years of tax credits?
Yup
was their 'appeal' process a joke - case opened and closed same day, with a form letter sent back giving no indication that the information that I had provided had been considered?
Yup
Did their letter state "you have no right to further appeal" when further digging revealed I had recourse to an adjudicator?
Yup
Do they all endlessly pass the buck "oh, I'm sorry, it's not my department that deals with this - although I can see your point"?
Yup
Are they causing everyone a pile of aggravation because no-one seems to be able to actually apply some common sense?
Yup
Gaaah! This department is meant to be on parents' side???
Anyone been in this situation? Dh suggests I go and talk to the MP to try to cut through the cr*p. I'm trying to figure out the adjuducator and the freedom of information act.