Bulb charging £699 for 2 months?!?

[onetwopyjamacrew]

Hello, I swapped my gas & electric over to bulb in October, was previously paying £92 a month with Greenstar and bulb offered me £65 a month dual fuel, all good. Then my landlord decided he wasn’t renewing our contract early December (told us he was going to renew it all year, even though we’ve had so many issues with mould, damp, broken boiler as we couldn’t afford to move again) and gave us 2 months to move. We have a 7 year old and 1 year old so decided to get it over and done with before Christmas. We moved very quickly but didn’t tell bulb til 26th December.

They’ve sent a final bill of £699 which I’ve already paid £65 of so we apparently owe them £634?!!

We didn’t leave the heating / anything electric on, actually switched the boiler off at the wall. I just can’t understand why it’s so high, but they’ve checked the meter readings and said thats what they have on the system and thats how our bill has been calculated. I have 30 days to pay them. They couldn’t understand why I was upset and couldnt get me off the phone fast enough.

What can I do? We never had any problems with our meter readings with greenstar

Are the readings actual or estimated? Did you take a reading before you left? Could you have been in a contract with leaving fees?

Just left Bulb, I have never paid so much for energy as with them. The price kept going up and then down so it was hard to understand the bills. Yours does sound excessive - check your readings and ask them for a written break down if costs before you pay them anything. Then get rid.

OP,

I'm not keen on these low brow providers.

However, as a lot of my friends have had particularly poor service and increasing bills with this company, I don't mind taking them on.

As a PP asked - did you read your meters?.

Were you in a contract?

I'd put the bill into dispute, If you've paid two months at £65 it sounds as though you've been charged for the rest of the year on their original dual fuel quote.

You need to root out the paperwork, find the devil in the detail and the put in a formal complaint regarding misselling.

Do you have meter readings from when you started with Bulb and then when you moved out? Do they tally up with what they're saying you owe? They only have the one tarriff so it should be fairly straightforward to work out.

I'm paying about £80 a month on Bulb in a 3 bed flat so unless you've been living in a massive draughty castle and running electric heaters all day every day I can't see how you can have used that much in 2 months. There must be a mistake with the meter readings somewhere.

What veggiepigs said.

Have you got your final bill from greenstar with the handover reading? Did you send bulb your closing reading?

I’ve been with them since Sept 2017 & had no issues.

Did you take readings when you switched to bulb and when you left the property? Best to take pictures of the meters to prove the readings are accurate

Have they charged you the yearly amount ? Have you continued with bulb where you are ?