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anyone complained to NHS? birth horror

38 replies

nightmarebirth · 19/06/2007 22:02

hi, if anyone has experience of complaining to the NHS i would be very grateful. I have complained about various events to my local hospital and received a letter back which is so rude and unhelpful it distresses me to read it.

basically, I had mt son by c-sectiion about 3 months ago. the surgeon cut my baby's face and he had to have stitches at birth. The scar is there for life and its quite long. they just said 2% babies are cut, he was just unlucky.

i was also advised by a consultant to accept a procedure, which was overruled by a passing consultant who told us he was on his way home and not to have this procedure as i would ost likely die. They said there was a diff of opinion, but everything was ok in the end.

i was treated v badly after the birth-some examples... forced out of bed to wash at 6.00am and mw refused to accompany me in shower even though i had lost 2 litres blood and begged not to be left, mw refused to empty colos my bag/ take out finished canula as not her job. also one mw walked off with my baby leaving me screaming at her not to. i was stuck in bed due to epidural. in the end another patient went and found her. the hospital say the midwives did their best and what i say cannot be true.

other things happened but this post is v long as it is

i find all this deeply distressing and cry at the thought of having another baby at that hopsital, am frightened will die, or baby be cut, or care will be worse.

what response should i give, if any? will it be a load of stress for me, its been horrible to remember as it is.. i would like them to aplogise, assure never happen again, and tell me what they will do to stop babies being cut.

thanks for any advice..sorry for mega long post

OP posts:
Aloha · 22/06/2007 00:03

Well, cheechy, whoever and whatever you are,I hope you are really proud of your nasty little post. You have no fucking idea what this poor woman has been through.
Nightmarebirth, I am finally going to bed, but I had a hideous experience with horrible, horrible midwives, and complained, and just like you got a reply back that basically was full of lies and upset me hugely. It just compounded the initial upset. After being left totally alone all night with a terrible lack labour and faced indifference and IMO cruelty from midwives, I ended up with panic attacks after my dd was born - couldn't close my eyes or drink water without feeling huge waves of panic and claustrophobia. It was terrifying, tbh.
What I did in the end (two years later!) was to join - unannounced - a patient liaison committee meeting at the hospital (I saw it advertised in a local mag, all patients welcome) and the head of midwifery was there and some bods from the NCT, and I told my whole story (with much tumultuous weeping) and said how awful the response had been, and to my amazement the head of midwifery admitted other people had complained about the same night staff, that they had all been forced to change to daytime so they could be supervised and retrained, and that other measures had been put in place after my complaint, such as not sending partners home if a woman was in early/pre-labour but kept on the normal maternity wards because the labour ward was full etc. I was quite stunned, but it did help to know that even though I was lied to, someone did take notice and there was something done, and I was believed.

Aloha · 22/06/2007 00:06

Oh, and so sorry about your ds. My only comfort is that a scar that seems long on a tiny baby's face will seem a lot smaller once he is a man, and the healing power of a baby's skin is amazing. I'm sure he is beautiful.

plummymummy · 22/06/2007 00:12

I agree with Aloha - that was a shocking post by cheechy So sorry to hear about your awful experience. I can believe every word you said as there are some shocking m/w about. All it takes is to have your baby on a day/night when there is a dire team of staff on and you're in for a rough time.

Eleusis · 22/06/2007 08:46

Cheechy, are you by chance one of the horrid midwives who neglects new mums? Your post is way out of line.

Nightmarebirth (and her baby) have been treated appallingly!

Nightmarebirth, I think you should name the hospital. It might keep another unsuspecting mumsnetter from experiencing the same horror. An of course, I think any hospital who treats patients the way they treated you, deserves to be named and shamed.

Also, you mention you are afraid if you had to go back there? Are you serious? Surely you wouldn't go back there. When/if you decide to have another child just point blank refuse. They can't make you (though they might try to bully you into it).

BetsyBoop · 22/06/2007 13:09

nightmarebirth, I'm not disputing your dreadful experience, just wanted to add a few thoughts that might help you see things from another point of view.

re "forced out of bed" - m/w's will strongly encourage women out of bed as soon as possible after a c/s, as it reduces the risk of clots & the quicker you get mobile the shorter your overall recovery time. (TBH the m/w wouldn't have stayed with you in the shower anyway, it would have been a HCA who would have assisted you. I actually fainted in my first shower after my c/s & the m/w gave the HCA a hard time for not keeping a better eye on me!)

re "refused to empty colostomy bag/ take out finished canula as not her job" was this an agency m/w or a trainee? - hospital protocol dictates that only certain staff can do certain things & others aren't insured to do them, which is maybe why she would't (that said she should have gone & found someone who could)

Can't understand any m/w taking your baby away if you didn't want her to , protocol at my local hospital is that mum (or dad if mum is too ill) accompany baby everywhere.

were the c/s risks explained to you before you signed the consent form? They were to me & covered the risk of baby being cut (along with the risk of my bowel and/or bladder getting cut) I would have been horrified if my DD had been cut, but I knew it was a risk & better that than her continuing to be distressed in labour & ending up brain damaged. Unfortunately surgery isn't & never will be 100% perfect...

Eleusis · 22/06/2007 13:46

Sorry Betsy, but I feel you are making excuses for unforgivable hospital treatment.

re "forced out of bed" - m/w's will strongly encourage women out of bed as soon as possible after a c/s, as it reduces the risk of clots & the quicker you get mobile the shorter your overall recovery time. (TBH the m/w wouldn't have stayed with you in the shower anyway, it would have been a HCA who would have assisted you. I actually fainted in my first shower after my c/s & the m/w gave the HCA a hard time for not keeping a better eye on me!)

My thoughts: She was strapped to the bed via a catheter. What if she had gotten up and ripped the catheter righ out -- OUCH! Perhaps if it isn't the midwife's job then she should have taken the initiative to get the person whose job it is.

re "refused to empty colostomy bag/ take out finished canula as not her job" was this an agency m/w or a trainee? - hospital protocol dictates that only certain staff can do certain things & others aren't insured to do them, which is maybe why she would't (that said she should have gone & found someone who could)

My thoughts: Again, if it isn't the midwife's job then she should have taken the initiative to get the person whose job it is. And if she is a student midwife, what is she doing there without supervision?!

were the c/s risks explained to you before you signed the consent form? They were to me & covered the risk of baby being cut (along with the risk of my bowel and/or bladder getting cut) I would have been horrified if my DD had been cut, but I knew it was a risk & better that than her continuing to be distressed in labour & ending up brain damaged. Unfortunately surgery isn't & never will be 100% perfect...

My thoughts: A long cut across the face? FFS, surely that is avoidable. They should know where the face is and cut somewhere else.

BetsyBoop · 22/06/2007 15:14

Eleusis - don't like your tone, I wasn't having a go at the OP, as I said I am sympathetic to the OP, just trying to put a different perspective.

  1. "She was strapped to the bed via a catheter." - OP didn't metion catheter, ovbiously your crystal ball works better than mine

  2. "Again, if it isn't the midwife's job then she should have taken the initiative to get the person whose job it is. And if she is a student midwife, what is she doing there without supervision?! " - erm didn't I say "(that said she should have gone & found someone who could) " - a student wouldn't (or rather shouldn't) be working on a ward if there is no qualified midwife there, but it doesn't mean they are permanently joined at the hip!

  3. "A long cut across the face? FFS, surely that is avoidable. They should know where the face is and cut somewhere else." - doctors are only human at the end of the day & mistakes will always happen, no matter how many protocols are put in place. (and as I said I too would have been horrified if it happened to my DD) I bet the doctor who did this felt absolutely dreadful about it. However the probable end result without surgery would be unthinkable, given the choice, what would you prefer?

Eleusis · 22/06/2007 16:29

I didn't think you were having a go at the OP, just that you were to soft on the hospital. This is their fault and they should be held accountable. The treatment she recieved is inexcusable. And if hospitals are not held accountable for the horrendous treatment I read about all too often, then they are not likely to change it.

Sorry, it was an epidural not a catheter, but same point really. She couldn't get up.

BetsyBoop · 22/06/2007 17:34

I'm not being soft on the hospital, they should apologise for what happened, & in the good ol' days they probably would have done, but in today's compensation culture they are not going to commit anything to paper that could later be used in evidence against them. I personally think this is a great shame as more often that not most people just want empathy, an apology and reassurance that the issues will be addressed.

All I was trying to explain (for example), was the motivation behind the m/w encouraging the OP to get mobile. Yes one woman's "encouraged" is another woman's "forced" & in the OP's understandable hyper sensitive state following what had happened to her DS, it obviously felt like "forced" to her. However it's more likely that the m/w had good motives for this rather than being deliberately cruel to the OP (which I'm assuming from how she described it is what it felt like to her at the time)

Bouquetsofdynomite · 22/06/2007 17:46

Sympathies. Talk to your GP and get on the waiting list for counselling as soon as you can. Post Natal Post Traumatic Stress Disorder doesn't really go away on its own, it's likely to come back and bite you even if you do start to live with it.

BTA

Bouquetsofdynomite · 22/06/2007 17:49

I've never heard of babies being cut during CSection and I've had 2 that way, inc one elective when there was 8 months to hear about it. 2% is a big percentage.

BetsyBoop · 25/06/2007 22:52

don't know if this helps

I was looking for stuff on VBAC when I came across this on the aims site

How often do babies get cut during caesarean deliveries?

At the Royal Gwent Hospital in Newport, a mother sued after her baby was cut on the face during an elective section. At the time the hospital believed such injuries were rare - less than 1 in 100, so mothers need not be warned of the risk. The litigation prompted them to do a prospective study for the year 2000. A book was placed next to the resuscitation trolley in which all injuries were to be entered.

There was a 24 per cent caesarean rate (876 women) 1.5 per cent of the babies had skin lacerations (13 babies) - seven of these had emergency sections and six elective sections. Two of the elective sections were done because the baby was breech, two at "maternal request", one because there was a previous section, one for disproportion and one for a transverse lie. Three of the emergency sections were done because of "failure to progress".

A consultant did three of the sections, a registrar did seven (the same registrar did four of them)
"middle grades" did two and a senior house officer supervised by a consultant did one. They say "injury occurred regardless of the grade of operator". However, the fact that four injuries were caused by one doctor "implies a fault in technique" said the authors. One injury was done by scissors, the rest by a scalpel.

Only 7 of the 13 injuries were noted by the surgeon. The authors suggest that is why obstetricians think such injuries are "rare" - the baby is taken away and wrapped, the cut is not seen until later and the obstetrician may not be told.

They suggest that the risk of lacerations to the baby should be something mothers are warned about.
AIMS Comment

This is yet another example of how risks which have always existed, which mothers were never warned of, are suddenly published and made transparent if there is a need to protect doctors from litigation. If obstetricians can produce literature saying that it is a "standard risk" of the procedure, and go on to warn mothers about it, they have already taken steps to begin a future defence. Can you imagine a mother being rushed off for a section, already terrified, being told, "By the way, we might accidentally cut your baby in getting it out"?

However, questions remain. The fact that one registrar was responsible for nearly a third of the injuries in one year, and this was only discovered because they did a prospective study is very worrying. What did they do about that doctor? There is also the question of technique; the article describes procedures that should be used to minimise risk.

Apart from the transverse baby, who was injured on the thigh, they do not tell us where the others were injured, apart from the left or right side.

Unfortunately the authors do not tell us what percentage of caesareans at the hospital were elective and how many were emergency. However it is clear that those who have elective sections are still at risk.

We have had several cases of such injuries reported to us. In one, a baby girl was cut across the face and will be permanently scarred. The mother heard the midwives say to each other "How many more is he going to cut?"
Reference

  • Wiener J and Westwood J, Fetal lacerations at caesarean section, J Ob Gyn, 2002; 22: 23-4
saadia · 25/06/2007 22:58

nightmarebirth that sounds horrific. I was refused an epidural at ds2's birth and my aunt who is a doctor said I really should complain. Your experience is so much worse and I think it might help just to get legal advice and then consider your options.

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