Hi everyone hoping this is a safe place to talk I'm really not looking for any judgement or nasty comments just need people to talk to and ask for advice.
My husband recently filed for bankruptcy we paid the fee in full and our joint bank account was frozen with Santander... fair enough that's the usual process. All our money goes into this account and all our bills and direct debits come out of this account.
The bank account got frozen with £1073 in there a combination of husbands wages and some of the benefits we are entitled to. (Low income family) the bank account has been unfrozen but the bank has decided husband is to be removed from the account which is fine. I haven't touched a penny of the money in the account since it was frozen in September. All of a sudden the balance dropped by £500 and when I called the bank the reference for the missing 500 was simply my husband name.
The bank think they might of sent my husband a cheque for the 500 but they aren't sure. What else could they of took the money for we don't owe any money at all to Santander and never have it is a new bank account.
The withdrawal was made on 11th Oct but it wasn't to another account. Has anyone had any experience of this?
I guess what I'm asking is will we see that 500 again? We do need it to pay our rent this month as I now don't have enough money in the account to cover our rent and essential living costs.
The money wasn't part of the fee as that was paid in full by my dad off his card at the time the application was made.
The bank has also had a letter of no interest fron the official receiver and the block on the account has been removed.