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Original poster

My water bill has gone up extortionately

6 replies

patriciatbrogan · 05/08/2018 10:56

Hello,

I just checked my bank account and it appears that my monthly payment for my Thames Water bill has gone up from £20/month to £51/month! When I checked the bill online, this is the new amount I will be paying for the foreseeable future. I live in a small one-bedroom flat and don't use a lot of water at all, I bath at home once or twice a week, I'm mainly out at work. Does anyone have any insight into why this would be?

OP posts:

Bagel88 · 05/08/2018 10:58

Do you have a meter?
If so, is there a leak?

KeynesianFem · 07/08/2018 22:30

You might have a leak. Call Thames Water and say that more than double the increase is not acceptable. Ask them if you have a water meter.

sunflowersinthesky · 07/08/2018 22:34

Didn't you get a bill or a letter? By law they are not allowed to increase a direct debit without informing you first.

Lazypuppy · 07/08/2018 22:42

Just call them and tell them to lower it again.

Every year they try to up mine and i refuse. I am sliggtly in credit so no reason

firsttimemamaa · 08/08/2018 17:59

I had this issue when I first moved to my house 3 years ago, we originally paid £30ish a month then in the end they wanted £85 a month.

I queried it a few times as it didn't seem right, I had two leak tests done and the was no leak so they fobbed me off.

In the end I spoke to a nice boy (he sounded young anyway) on the phone and he was saying I was using enough for 5 houses! This was when it was just the two of us, so he sent out an engineer and it turned out my meter was faulty.

I had to wait a few months for my new correct readings to go through, they then refunded me the excess payments I made and reduced me back down to £30 a month!

I would check if you have a leak first then go from there!

onemouseplace · 08/08/2018 18:39

Thames Water are incapable of billing me the right amount for the water we use - they either bill too little, then realise the account is in deficit after a couple of years and whack the bill up to pay that back, but don't change it when it is paid back and the account goes substantially into credit after a couple of years. So they lower the DD right down so I get the money back ... and repeat every 3 years or so.

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